Junior Enterprise Watch Officer
The Junior Enterprise Watch Officer at Confidential Client supports large-scale government IT operations by monitoring mission systems, managing critical incidents, and providing situational awareness to NGA executives and CIO-T leadership. This role involves coordinating incident resolution, delivering operational briefings, and collaborating with mission partners to minimize downtime and mission impact in a fast-paced, security-sensitive environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is seeking a Junior Enterprise Watch Officer to join an enterprise-scale IT operations team supporting mission-critical systems in North Springfield, VA. This is a night-shift, full-time role that focuses on incident monitoring, coordination, and timely restoration of services for senior leadership situational awareness.
What You’ll Do
- Monitor enterprise mission systems and site status to maintain centralized situational awareness.
- Manage Critical Priority 1 incidents to resolution, including incident intake, escalation, coordination, and closure.
- Track and communicate operational status across cells (for example PSOC, CSOC) and with impacted mission partners.
- Prepare and deliver Daily Operations briefs and provide timely briefings to senior leadership.
- Collect, coordinate, and brief upcoming area-of-responsibility (AO) events and planned activities.
- Recommend mitigation actions to reduce downtime and mission impact; assist in prioritizing service restorations.
- Coordinate unscheduled outage communications: remediation steps, status updates, and estimated restoral times.
- Assist with impact assessments, outage approvals, and final mission-impact determinations.
- Perform other duties as assigned to support enterprise continuity.
Qualifications
Required
- Bachelor’s degree + 2+ years relevant experience, OR
- Associate’s degree + 4+ years relevant experience, OR
- 6+ years relevant experience (equivalent acceptable)
- Operational experience with ServiceNow (incident and ticket management)
- Experience supporting Intelligence Community (or similar mission-driven government IT)
- Active TS/SCI clearance (or equivalent) required
- Successful completion of background and drug screening
Preferred
- Master’s degree
- Active CompTIA Security+ certification
- Prior enterprise watch/operations center experience
Knowledge, Skills & Abilities
- Ability to obtain CI polygraph clearance (if required)
- Willingness to work Panama day or night shift; nights/weekends/holidays as needed
- Ability to float across shifts/teams and work independently while contributing to a team environment
- Strong multi-tasking and time-management skills in fast-paced contracting environments
- Excellent verbal and written communication; experience briefing senior leaders
- Customer-focused phone and remote-support skills; ability to train end users
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and common collaboration tools
- Strong problem-solving and abstract-reasoning skills; friendly and professional demeanor
How You’ll Grow
Confidential Client supports structured professional development — from on-the-job training to formal programs — so you can build skills and advance within enterprise operations, incident management, and technical leadership.
Benefits & Culture
- Competitive salary range (see below)
- Benefits and well-being programs that support work-life balance and professional growth
- Supportive, inclusive culture focused on mission delivery and continuous improvement
- Commitment to corporate citizenship and community impact
Compensation
- Estimated base salary: USD $74,300 — USD $90,000 per year (range provided by source)
Location & Schedule
- Location: North Springfield, VA
- Schedule: Night-shift (may include nights, weekends, holidays); position may serve as a floater across shifts
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range