About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT — federal government and defense IT services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Responsibilities

• Manage Critical Priority 1 incidents from detection to resolution, including ticket ownership and escalation.
• Monitor operational activity across enterprise support cells (e.g., PSOC, CSOC) to maintain centralized situational awareness of IT service health.
• Communicate operational status and incident updates to technical teams and leadership.
• Prepare and deliver Daily Operations briefs and provide routine briefings to senior leadership.
• Collect, coordinate, and brief upcoming Areas of Operations (AOs).
• Recommend mitigation steps to minimize downtime, reduce mission impact, and accelerate service restoration.
• Assess event and incident impacts on mission capability and help prioritize restoration and authorized outage decisions.
• Coordinate with affected mission partners during unscheduled outages to communicate status, remediation, and estimated restoral times.
• Perform other duties as assigned to support continuous enterprise operations.

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Qualifications

• Bachelor’s degree with 2+ years of relevant experience OR
• Associate’s degree with 4+ years of relevant experience OR
• 6+ years of relevant experience.
• Operational experience with ServiceNow or similar ITSM platforms.
• Experience supporting Intelligence Community or federal IT operations preferred.
• Active TS/SCI clearance required.
• Must successfully pass background and drug screening.
• Estimated compensation: $90,338 per year (estimated).

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Preferred Qualifications

• Master’s degree.
• Active CompTIA Security+ certification.

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Knowledge, Skills & Abilities

• Ability to obtain CI Polygraph clearance if required.
• Flexibility to work Panama day or night shift hours and serve as the team floater.
• Willingness to work nights, weekends, and holidays as required.
• Strong independent work skills while remaining effective in a team environment.
• Ability to manage multiple, time-sensitive tasks in a fast-paced contract environment.
• Excellent written and verbal communication; comfortable briefing technical status to senior stakeholders.
• Professional phone presence and customer service experience; able to provide technical assistance by phone.
• Strong problem-solving and abstract thinking skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and common collaboration tools.

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How You'll Grow

Our client emphasizes professional development at every career stage. You will have access to on-the-job learning, formal development programs, and mentorship opportunities designed to expand technical and leadership capabilities within federal IT operations.

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Benefits

Our client offers a competitive benefits package for full-time employees, including typical federal-contractor benefits. (Specifics provided during the hiring process.)

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Culture & Corporate Citizenship

The confidential client fosters a positive, supportive culture that values individual strengths and well-being. The organization invests in community engagement, education, and volunteerism, supporting team members who seek to make a meaningful social impact.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.