About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a Cybersecurity & Technology company.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client is hiring a Junior Customer Success Manager for their Bloomfield, NJ office. This is an entry-level, full-time role on a hybrid schedule designed for recent graduates or early-career professionals who want hands-on experience in customer success within the cybersecurity technology space. Training and mentorship are provided.

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What You’ll Do

• Build and maintain positive relationships with customers and act as a reliable point of contact.
• Respond to customer questions and coordinate requests with internal teams.
• Monitor support requests to ensure issues are documented, routed, and resolved.
• Work closely with technical support, sales, and account management teams.
• Proactively follow up with customers on open requests and action items.
• Participate in customer check-ins and onboarding sessions.
• Help new customers become familiar with product features and resources.
• Maintain accurate customer records, notes, and follow-up activities in company systems.
• Identify customers who need extra assistance and coordinate internal support.
• Spot opportunities where additional products or services could benefit customers.
• Grow your skills in customer success, account management, and cybersecurity through on-the-job training.

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Who We’re Looking For

This role is entry-level; previous cybersecurity experience is not required.

You may be a great fit if you:

• Are a recent college graduate or beginning your professional career.
• Have strong written and verbal communication skills.
• Enjoy speaking with people and building relationships.
• Are organized and attentive to details.
• Are comfortable communicating by phone, email, and video.
• Take initiative and follow through without prompting.
• Are curious and eager to learn new technologies.
• Can manage multiple priorities and stay organized.
• Work well independently and as part of a team.
• Hold a bachelor’s degree (preferred) — relevant internships or customer-facing experience is helpful but not required.

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Training & Career Growth

Confidential Client provides structured training covering:

• Product and cybersecurity solution fundamentals
• Customer support and account management processes
• Internal tools and systems
• Customer communication best practices
• How to identify customer needs and opportunities

As you gain experience, you may advance into senior Customer Success, Account Management, Sales, or technical roles.

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Compensation & Schedule

• Base salary: $50,000 per year plus commission potential
• Hybrid work model: office-based in Bloomfield, NJ three days per week; remaining days remote per company policy

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Location

This position is based in Bloomfield, NJ (hybrid). Candidates must be able to commute to the Bloomfield office as required.

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Additional Information

• Employment type: Full-time
• This posting follows all applicable US hiring laws. Reasonable accommodations available for applicants with disabilities.
• Confidential Client is committed to fair hiring and non-discrimination.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.