About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a full-service digital marketing agency.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Who You Are / Qualifications

This entry-level IT role is ideal for a recent graduate or someone early in their IT career who is enthusiastic about technology, dependable, and enjoys helping others.

• A Bachelor’s degree (all majors welcome) — upcoming grads encouraged to apply
• GPA of 3.4 or above (as listed by the client)
• Strong verbal and written communication skills
• Customer service experience (any industry)
• Ability to translate technical information into plain language
• Prior tech support or help-desk experience is a plus but not required
• Comfortable with Excel / Google Workspace and familiar with both Windows and macOS
• Interest in learning and using AI tools is a bonus
• Professional, proactive, and self-motivated mindset

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What You’ll Learn to Do (Key Responsibilities)

You will be trained and mentored to provide hands-on IT support and to help maintain and improve internal systems.

• Provide help-desk support to internal team members (approximately 60% of the role)
  • Respond to and resolve support tickets for hardware, software, and workstation issues
  • Run diagnostics and troubleshoot LAN, Wi-Fi, and common office systems
  • Walk teammates through technical solutions in-person or remotely and document outcomes
• Create and configure team member accounts and workstations (approximately 30%)
  • Install and configure Windows and Mac workstations
  • Provision and manage user accounts and access
• Support technical process improvements (approximately 10%)
  • Research and recommend solutions for recurring technical challenges
  • Write clear documentation and how-tos for non-technical colleagues

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Compensation & Work Arrangement

• Salary range: $47,000 - $50,000 per year (may vary based on experience)
• Employment type: Contract, Part-time
• This position is based fully in-office at the client’s riverside campus in Harrisburg, PA

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The Benefits & Development

You’ll join a team that emphasizes training, upward mobility, and strong workplace culture.

• Structured on-the-job training and ongoing technical development
• Regular learning sessions and lunch-and-learns
• Clear promotional paths from junior to mid and senior IT roles
• In-person collaboration with experienced IT professionals
• Standard benefits package (insurance, retirement match, PTO, and wellness programs) as provided by the client
• Company-provided tech and workspace support

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About Our Client (Confidential Client)

Our client is a fast-growing, full-service digital marketing agency with a focus on delivering measurable results for mid-size businesses. They invest heavily in employee development and maintain a collaborative, high-energy culture that supports career growth.

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Why This Role Matters

This role is a launchpad for a technology career in a dynamic, growth-oriented organization. If you like solving problems, enjoy interacting with people, and want a structured path to grow technical and professional skills, this position provides training, mentorship, and visible progression opportunities.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.