About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position overview

The Confidential Client is seeking a Jr. IPOC Specialist to provide first-line support for VTC and telecommunications services for high-visibility federal customers. This entry-level IT role focuses on ticketing, diagnostics, customer service, and reporting in a mission-driven environment supporting government operations.

• Estimated salary: $52,912 per year (estimated)
• Location: North Springfield, VA
• Employment type: Full-time
• Clearance: TS/SCI required

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What you’ll do

The Jr. IPOC Specialist will handle day-to-day operational support, customer contacts, and routine technical troubleshooting. Key responsibilities include:

• Provide daily status reports and create graphical reporting aids tailored to department needs.
• Track system progress and email detailed status updates to leadership.
• Provide technical assistance for computer systems, hardware, and software.
• Respond to user queries via email or chat and walk users through problem‑solving steps.
• Run diagnostic programs to isolate and resolve issues.
• Follow up with customers to confirm issue resolution and collect feedback on system usage.
• Run recurring reports to identify persistent malfunctions.
• Create and update tickets in the approved incident management system and route issues to the appropriate IT help desk when needed.
• Use a First Call Resolution approach for incoming requests.
• Perform account resets, unlocks, basic troubleshooting, and handle security-related errors.
• Perform other duties as assigned to support mission requirements.

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Minimum qualifications

Candidates must meet at least one of the following education/experience combinations:

• Bachelor’s degree, OR
• Associate’s degree, OR
• High school diploma plus 1+ years of IT experience, OR
• 3+ years of military experience, OR
• 1+ years working in a government agency environment

Required skills and credentials:

• Operational experience with ServiceNow (or similar ticketing systems)
• Experience or familiarity with the Intelligence Community is strongly preferred
• Strong customer service, organizational, and time-management skills
• Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I certification (examples: A+ CE, CCNA-Security, CND, Network+ CE, SSCP) within 6 months of hire
• TS/SCI clearance required
• Must successfully pass background and drug screening

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Preferred qualifications

• Master’s degree
• Active CompTIA Security+ certification

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Knowledge, skills & abilities

• Ability to obtain a CI polygraph (as required)
• Willingness to work Monday–Friday, 2:00 p.m. – 10:00 p.m. EST
• Able to work independently and collaborate effectively within a team
• Comfortable managing multiple concurrent tasks under time constraints
• Excellent verbal and written communication skills for interacting with diverse internal and external stakeholders
• Professional phone skills and a helpful, customer-focused demeanor
• Strong problem-solving skills and ability to think abstractly
• Proficient in Microsoft Word, Excel, and other Office applications
• Experience supporting end users remotely and training users on common technical issues

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Why join (Confidential Client)

The Confidential Client provides professional development and hands-on experience supporting federal customers. Team members receive ongoing training opportunities, mentoring, and exposure to enterprise IT operations in a fast-changing environment. The organization values a supportive culture, wellbeing programs, and community engagement.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.