About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Aviation Software / IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Summary

Confidential Client is hiring a Junior Implementation Specialist to join a growing Implementation team focused on flight-planning, dispatch, and electronic flight bag (EFB) software. This entry-level, hybrid role is based in Centennial, CO. You will support customer onboarding, configuration, testing, and training while building domain knowledge in aviation software integrations and XML configuration.

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Key Responsibilities

• Support customer implementations of flight planning, dispatch, and EFB software; progress to owning smaller implementations independently.
• Assist with configuring customer environments, including API/SFTP setup, IP whitelisting, and third-party system integrations.
• Learn to diagnose Electronic Flight Folder / topic-based document package issues (missing, duplicated, sequencing).
• Edit and validate XML configuration files; understand upstream flight-planning vendor data and field-mapping logic.
• Triage issues to determine software defects vs. configuration vs. third-party data problems.
• Track implementation projects in CRM/project-tracking tools and log engineering defects in ticketing systems (e.g., Jira).
• Support and lead customer-facing familiarization training and validation testing.
• Review device/app logs and screenshots to collect diagnostic evidence before escalation.
• Coordinate beta/TestFlight activities and communicate release timing to customers.
• Use AI-powered tools to speed configuration, documentation, and troubleshooting; help the team adopt these tools.
• Partner with product and support teams to resolve escalations during implementation.
• Communicate clearly with customers and internal stakeholders; build long-term customer relationships.
• Travel to customer sites on occasion as needed.

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Basic Qualifications

• Recently completed (or equivalent practical experience through) a bachelor’s degree, aviation program, or comparable technical program; 0–2 years professional experience.
• Genuine passion for aviation and IT, and eagerness to build a career at the intersection of both.
• Willingness to learn hands-on XML configuration editing and how third-party flight-planning vendors author data.
• Aptitude for diagnosing multi-document package structures and file/sequence issues.
• Comfortable learning and applying AI-powered tools to implementation tasks.
• Strong critical thinking and troubleshooting skills to distinguish defects vs. configuration vs. third-party data issues.
• Strong technical aptitude without requiring a software engineering background.
• Excellent written and verbal communication skills; comfortable presenting and training customers.
• Ability to manage multiple concurrent tasks with support from senior team members.

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Preferred Qualifications

• Aviation knowledge (e.g., private pilot ground school, aviation coursework, dispatch familiarity) or strong desire to learn.
• Current or former pilot experience is a plus.
• Familiarity with or willingness to learn major flight-planning/dispatch systems (LIDO, NAVBLUE, PPS).
• Basic understanding of system integration concepts (API, SFTP) and IT/networking (firewall whitelisting, environment setup).
• Experience with or willingness to learn Jira, vendor service desks, and Salesforce or similar CRM tools.
• Interest in electronic flight bag (EFB) or flight planning/dispatch software.
• Comfortable working across time zones with international customers.

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Location & Work Model

This is a hybrid position based out of our Centennial, CO office. Candidates must be able to work on-site as required and travel occasionally to customer sites.

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Compensation & Benefits

• Summary pay range: $65,000–$80,000 per year (based on experience and market factors).
• Medical, dental, and vision insurance with employer-paid premiums.
• Open PTO policy.
• 401(k) with up to 10% company match and immediate vesting.
• Parental leave (12 weeks paid maternity; 4 weeks paid paternity).
• Flight training rewards and other employee benefits.

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About Confidential Client

Confidential Client is a provider of aviation and flight-operations software solutions serving commercial, business, military, and general aviation customers. The organization combines aeronautical data expertise with modern software to improve safety, operational efficiency, and decision-making for operators worldwide.

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Why This Role Matters

This role is an excellent entry point for someone who wants hands-on, technical work in aviation software: you’ll gain real configuration experience, work directly with customers, and grow into owning end-to-end implementations. If you enjoy troubleshooting, learning integrations (XML, API, SFTP), and helping users succeed, this role will accelerate your career.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.