Jr. Help Desk Technician
The Jr. Help Desk Technician provides first-level technical support to internal users, handling hardware and software issues primarily in Windows environments. This entry-level role focuses on troubleshooting, ticket management, and customer service, offering hands-on IT experience in a supportive team setting. The position is onsite in Jersey City and ideal for individuals beginning their IT support careers.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client (via Careertakes) is hiring a Jr. Help Desk Technician to join a fast-paced IT support team in Jersey City, NJ. This is an entry-level, onsite role ideal for candidates who enjoy troubleshooting, learning new technologies, and delivering excellent customer service. This position is full-time, Monday–Friday onsite.
- Location: Jersey City, NJ 07302 — Onsite, Monday–Friday
- Employment type: Full-time
- Compensation: $20–25 / hour (W-2)
- Visa sponsorship: No visa sponsorship available for this role
What You’ll Do
- Provide first-level technical support to end users via phone and email, delivering timely and professional assistance.
- Log, triage, and update support tickets; document troubleshooting steps and resolutions.
- Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
- Install, configure, and update workstations, applications, peripherals, and basic hardware components.
- Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.
- Escalate complex issues to senior technicians or appropriate teams and assist with onboarding tasks for new hires as needed.
What You’ll Bring
- Entry-level IT support experience or a strong technical foundation and eagerness to start a career in IT support.
- Familiarity with Windows environments and basic desktop support concepts.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work onsite in Jersey City, NJ on a regular schedule.
- Exposure to Okta, Jira, Google Workspace, or similar tools is a plus but not required.
- Bachelor’s degree in Information Technology, Computer Science, or related field is preferred but not required.
Why This Role Matters / What You’ll Learn
- Hands-on experience troubleshooting real-world end-user issues across hardware and software.
- Mentorship from senior IT staff and exposure to ticketing and identity tools commonly used in enterprise IT.
- Opportunity to build a foundation for career growth into Desktop Support, System Administration, or IT Operations.
Compliance & Additional Info
- This position is onsite in Jersey City, NJ — candidates must be authorized to work in the U.S.; Confidential Client is not able to provide visa sponsorship for this role.
- Employment will comply with all applicable federal, state, and local employment laws. Reasonable accommodations are available for applicants with disabilities; please indicate accommodation needs during the hiring process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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