Jr. Help Desk Technician
The Jr. Help Desk Technician provides first-level technical support to internal users, handling hardware and software issues primarily in Windows environments. This entry-level role focuses on troubleshooting, ticket management, and customer service, offering hands-on IT experience in a collaborative, onsite team setting.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role summary
Our confidential client is hiring a Jr. Help Desk Technician to provide first-level IT support for end users. This is an entry-level, onsite, full-time position ideal for candidates who enjoy troubleshooting hardware/software issues, learning new technologies, and delivering strong customer service.
What You’ll Do
- Provide first-level technical support to employees via phone and email, responding professionally and within SLA expectations.
- Log, track, and update support tickets; document troubleshooting steps and final resolutions.
- Perform initial diagnostics and resolve common Windows-based desktop issues (hardware, software, network basics).
- Install, configure, and update workstations, applications, peripherals, and basic hardware components.
- Assist with routine maintenance tasks and follow up with users to confirm issues are resolved.
- Escalate complex incidents to senior technicians or specialists and participate in knowledge-sharing.
What We’re Looking For
- Entry-level IT support experience or demonstrable technical foundation (labs, coursework, internships, self-study).
- Familiarity with Windows environments and basic desktop support concepts.
- Strong written and verbal communication with a customer-focused attitude.
- Ability to prioritize tasks, document work clearly, and follow standard procedures.
- Willingness to learn tools commonly used in support workflows (examples: Okta, Jira, Google Workspace).
Preferred (not required):
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Any hands-on exposure to ticketing systems or identity tools.
Location, Schedule & Compensation
- Location: Onsite in Five Corners, NJ — Monday through Friday.
- Employment type: Full-time (W2).
- Compensation: Approximately $20–$25 per hour (W2).
- Note: No visa sponsorship available for this role.
Why this role matters
This position is a strong step for candidates beginning a career in IT support. You’ll gain practical, hands-on experience troubleshooting real-world issues, working alongside more senior engineers, and building technical skills that support career progression (desktop support, system administration, identity access basics).
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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