About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology (IT) staffing and services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Compensation & Schedule

This role is onsite Monday–Friday.
Compensation: estimated $20–25 / hour (W2). This role does not offer visa sponsorship.

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Work Location

Onsite in Five Corners, NJ (regular on-site hours Monday through Friday).

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What You’ll Do

Provide first-level technical support and be the initial point of contact for internal users. Key responsibilities include:

• Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
• Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.

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Qualifications (Required & Preferred)

• Entry-level IT support experience or a strong technical foundation with an interest in a career in IT support.
• Familiarity with Windows desktop environments and basic desktop support concepts.
• Strong communication skills and a customer-focused mindset.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.
• Exposure to tools such as Okta, Jira, or Google Workspace is a plus.

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Why You’ll Like This Role

• Hands-on entry-level IT experience with opportunities to learn and grow technical skills.
• Supportive, team-oriented environment focused on professional development.
• Direct exposure to common enterprise tools and desktop support workflows.

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Recruiting Process Note

After applying, you may receive an invitation from an AI recruiter for a short conversation to share more about your background beyond your resume. Careertakes may surface additional roles that match your skills.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.