About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a Jr. Enterprise Watch Officer to monitor enterprise IT services, coordinate incident response, and deliver situational awareness to senior IT leadership in Creve Coeur, MO. This is a hands-on operations role where clear communication, timely escalation, and attention to mission impacts are critical.

• Manage Critical Priority 1 tickets through to resolution.
• Monitor operational activity across ESC cells (for example: PSOC, CSOC) to maintain centralized situational awareness of enterprise IT health.
• Communicate status of operational infrastructure to stakeholders.
• Prepare and deliver Daily Operations briefs and provide briefings to senior leadership.
• Collect, coordinate, and brief upcoming Areas of Operations (AOs).
• Recommend mitigation actions to minimize downtime and mission impact; support service restoration.
• Assess event/incident impacts on mission capability and prioritize restoration activities.
• Coordinate with affected mission partners during unscheduled outages on status, remediation, and projected restoral times.
• Perform other duties as assigned.

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Qualifications

• Bachelor’s degree + 2+ years relevant experience OR
• Associate’s degree + 4+ years relevant experience OR
• High school diploma/GED + 6+ years relevant experience
• Operational experience with ServiceNow or similar ITSM tooling
• Experience supporting Intelligence Community or large government IT operations preferred
• TS/SCI clearance required with the ability to obtain a CI polygraph
• Active CompTIA Security+ preferred
• Must successfully pass background and drug screening

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Preferred Qualifications

• Master’s degree

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Knowledge, Skills & Abilities

• Ability to obtain CI polygraph
• Ability to work Panama Day Shift hours (shift specifics identified upon hire)
• Able to work independently and collaborate effectively as part of a team
• Strong time-management skills; able to manage multiple, time-sensitive efforts in a fast-paced contracting environment
• Strong written and verbal communication skills; comfortable briefing senior stakeholders
• Friendly, professional presence with strong customer-service phone skills
• Proficient with Microsoft Word, Excel, and Office suite; comfortable training end users on common technical issues
• Strong problem-solving and abstract-thinking abilities

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Compensation (Estimated)

• Estimated pay: $85,515 per year (estimated)

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How You’ll Grow

Confidential Client supports professional development at all levels. Expect on-the-job learning, formal development programs, and opportunities to increase responsibilities across government-focused IT operations.

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Benefits

Confidential Client offers a competitive benefits package. Specific benefits vary by role and are provided by the hiring organization.

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Culture & Corporate Citizenship

Confidential Client emphasizes a positive, supportive culture where team members are encouraged to learn, contribute, and engage in corporate citizenship activities that benefit communities.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.