About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Computer/IT Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Confidential Client is seeking an entry-level IT Helpdesk (Tier 1) Technician to provide first‑line technical support to end users across client sites in the New York / NJ area. This is a full-time, on-site role based in New York, NY with a required flexible schedule to meet client needs.

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What You’ll Do

• Serve as the first point of contact for customers seeking technical assistance by phone, email, and ticketing system.
• Triage, diagnose, and resolve basic desktop, application, and hardware issues (PCs, printers, peripherals).
• Support Microsoft Windows 10, Microsoft Office, Exchange/Outlook, and Office 365 issues.
• Perform software installations, configurations, and updates.
• Create, maintain and update technical documentation, user guides, and procedures.
• Escalate complex incidents to higher-level support and follow up to resolution.
• Coordinate with vendors and manufacturers for product replacement, warranty, and technical support.
• Plan and conduct end‑user training at client sites as needed.
• Maintain a professional, customer-focused approach and strong team collaboration.

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Minimum Qualifications

• Authorized to work in the U.S.
• Bachelor’s degree in MIS, CIS, Computer Science, or related field (or equivalent experience).
• Basic hands-on experience or coursework with PC support, desktop OS (Windows 10), and Microsoft Office products.
• Familiarity with email systems (Exchange/Outlook) and Office 365.
• Strong written and verbal communication skills; excellent customer service orientation.
• Ability to work a flexible schedule and travel to client sites in the NY/NJ area.

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Preferred / Nice-to-Have

• Japanese language ability (speaking or reading) is a plus.
• Previous experience in a Japanese-owned company or with Japanese clients is a plus.
• Microsoft certifications (e.g., MS-900, MTA) or Helpdesk certifications are beneficial.
• Basic networking and cloud fundamentals.
• Any exposure to project coordination or user training delivery.

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Compensation & Schedule

• Salary: $60,000 – $70,000 per year (full-time).
• Typical hours: 9:00 AM – 6:00 PM Monday–Friday, with required flexibility to work later or outside regular hours based on client needs.
• Work location: Client sites primarily within the New York / New Jersey area. Some local travel required.

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Additional Information & Legal Notices

• This position is for employment with Confidential Client; Careertakes is acting as a third‑party recruitment partner.
• To comply with applicable U.S. employment laws, applicants must be authorized to work in the United States. Confidential Client will consider reasonable accommodations for applicants with disabilities.
• Confidential Client prohibits discrimination and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under federal, state, or local law.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.