About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Position Overview

This entry-level IT Technician role supports internal staff and contractors as the first line of IT support. You will respond to help desk tickets, assist walk-ups, take phone and Teams requests, and troubleshoot hardware, software, networking, and peripheral issues. The role includes hands-on work, on-the-job training (OJT), and participation in an on-call rotation to help maintain high uptime across sites.

---

What You’ll Do

• Provide first-line support for IT help desk tickets, walk-ups, phone calls, and Microsoft Teams messages.
• Troubleshoot hardware and software issues across Windows and Linux workstations.
• Assist users with Outlook, Teams, applications, printers, and network connectivity.
• Assign and escalate tickets to appropriate IT team members (Tier 2) when required.
• Install and terminate Ethernet cabling as needed.
• Shadow and learn from team members to grow technical skills through OJT.
• Participate in an on-call rotation and follow internal security processes and best practices.
• Deliver courteous, professional, customer-focused service with a positive attitude.

---

Schedule & Location

• Available schedules:
  • 1st Shift: 7 AM – 7 PM (Monday through Saturday)
  • 2nd Shift: 7 PM – 7 AM (Monday through Sunday)
• Location requirement: must live in the Houston area or plan to relocate at your own expense. Relocation assistance is not provided.

---

Required Qualifications

• CompTIA A+, Network+, Security+, ISC2 CC, Microsoft certification, or equivalent IT-related certification. Be prepared to provide certification ID numbers upon request.
• Less than 1–3 years of IT experience, or equivalent higher education plus certifications.
• High school diploma or GED minimum.
• Strong interest in learning and growing in IT; willingness to complete a practical skills review if requested.
• Customer-service orientation and ability to work in a fast-paced, collaborative environment.

---

Preferred Qualifications

• Associate’s or Bachelor’s degree in an IT-related field (preferred but not required).
• Additional IT certifications relevant to the role.
• Prior help desk or ticketing system experience.
• Experience supporting Windows and Linux environments.
• Familiarity with IT/OT environments and supporting critical infrastructure or first-responder priorities.
• Customer service certification or demonstrated in-person support experience.

---

Compensation & Benefits

• Estimated pay (per source): $58,267 per year (estimated).
• Benefits package may include:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Optional life insurance

---

Additional Details

• Employment type: Full-time.
• This posting supports on-the-job training and career growth; the hiring process may include practical skills assessments.
• The employer is listed as Confidential Client in all communications managed through Careertakes.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.