IT Technical Specialist
The IT Technical Specialist at Confidential Client is responsible for supporting and maintaining end-user devices and core systems, including hardware, software, and network endpoints. This role involves troubleshooting technical issues, managing user accounts, and ensuring system reliability while providing clear guidance and training to users. The position is office-based with occasional travel and includes hands-on tasks such as running and terminating ethernet cables.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring an IT Technical Specialist to provide user-focused desktop and endpoint support in Topeka, IN. This hands-on role resolves hardware and software issues, configures and deploys computers and mobile devices, assists with user accounts and access, supports system updates and patching, and performs basic network drop installation and termination. This is a full-time role based in Topeka with occasional travel to other facilities.
Primary Responsibilities
- Configure, deploy, and support new or replacement computers, mobile devices, and related endpoint equipment
- Maintain and support existing computer and network endpoints to ensure reliability and performance
- Troubleshoot and resolve hardware, software, and configuration issues for end users via ticketing systems or proactive checks
- Assist with user account management, permissions, and access controls (Active Directory)
- Monitor system and network performance; escalate or resolve issues as appropriate
- Assist with software updates, patching, and system upgrades across desktops, laptops, and mobile devices
- Maintain accurate hardware and software inventory records
- Ensure compliance with IT policies through documentation and periodic reporting
- Provide after-hours or on-call support as needed
- Run Ethernet cabling and terminate new drops (lift training provided)
Education & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent practical experience
- Entry-level certifications such as CompTIA A+, Network+ preferred but not required
- Foundational understanding of Windows operating systems and basic networking concepts
- Familiarity with Active Directory, Microsoft 365, and Exchange Online
- Strong customer service orientation and clear written/verbal communication skills
- Logical problem-solving approach with a willingness to learn new technologies
- Ability to document work and explain resolution steps clearly
Work Environment & Conditions
- Based in our Topeka, IN office with some travel required to other facilities when needed
- Lift training provided for running new network drops
- May require occasional after-hours or on-call availability
Compensation (Estimated)
- Estimated salary: $78,976 per year (estimated)
Keywords & Search Terms
To help applicants find this listing, relevant keywords include: IT Technical Specialist, Help Desk Technician, Desktop Support, Endpoint Support, Active Directory, Microsoft 365, Ethernet cabling, Topeka IN.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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