About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role provides first-line IT support and handles routine onboarding and desktop services for a fast-growing organization. Day-to-day responsibilities include:

• Triage, troubleshoot, and resolve hardware and software help-desk tickets with excellent customer service.
• Deploy and configure laptops and peripherals for new hires; manage equipment orders and asset tracking.
• Perform account provisioning and basic administration in Microsoft Active Directory and Office 365.
• Use entry-level PowerShell to automate repetitive tasks and support user account workflows.
• Provide basic technical training and documentation for end users during onboarding.
• Escalate complex incidents to senior IT staff and support IT projects (infrastructure upgrades, software rollouts).
• Support lab environments and instrumentation as required by team needs.
• Maintain ticket records and contribute to knowledge-base articles to improve team efficiency.

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Qualifications

• Bachelor’s degree in information technology or related field, or equivalent work experience.
• Intermediate understanding of common desktop software and PC hardware.
• Entry-level PowerShell skills with a focus on Microsoft Active Directory and Office 365 administration.
• Strong customer service and communication skills; able to work patiently with non-technical users.
• Ability to manage multiple priorities in a fast-paced environment and follow established processes.
• Preferred: previous experience supporting lab equipment or working in a regulated environment.

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Schedule

• Full-time, in-office position. Primary work location: Scottsdale, AZ office.
• Typical schedule: Monday–Friday, 8:00 AM – 4:30 PM.
• Work pattern: 4 days/week in Scottsdale office and 1 day/week in Phoenix office (as noted by the client).

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Compensation & Benefits

• Estimated base pay: $69,660 per year (estimated).
• Up to 20% bonus potential.
• 20 accrued PTO days annually, plus 10 paid holidays.
• 401(k) with company match (up to 6%).
• Multiple healthcare plan options plus company HSA contribution.
• Company stock grant upon hire.
• Professional development and internal growth opportunities.

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Work Authorization & Reasonable Accommodations

• Candidates must be legally authorized to work in the United States.
• The client does not sponsor H-1B visas, OPT, or employment-related visas for this position.
• If you have a disability and need a reasonable accommodation to apply, please contact the employer’s designated accommodation channel. (Careertakes can assist with questions about the hiring process.)

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About the Team (Confidential Client)

Confidential Client is an organization that values integrity, collaboration, and professional growth. The IT team supports clinical and lab-facing environments as well as standard business desktops and end-user services. You’ll join a collaborative IT group that focuses on dependable operations and improving the employee experience.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.