About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role delivers Tier 1 and Tier 2 technical support for campus IT and simulation (SimCare) environments. You will support classroom and lab technology, coordinate equipment maintenance, and provide intermediate-level simulation center support (approximately 10 hours/week).

• Provide Tier 1 & Tier 2 desktop, AV, and lab support for campus and associated remote locations
• Coordinate daily inspections of classroom and lab equipment and submit/track repair tickets
• Build and deploy images and software packages
• Troubleshoot hardware, OS, printers, and standard classroom AV setups (podium PCs, projectors, displays)
• Assist and supervise student workers and temporary staff supporting the student help desk
• Maintain lab security, inventory, and ensure equipment meets academic delivery requirements
• Support network, server, and telecommunication troubleshooting as needed
• Act as on-site liaison for facilities/vendor coordination
• Respond to short‑notice requests and service calls; set up equipment for training and simulation events
• Participate in training, evaluate lab environments, and recommend improvements
• Provide intermediate-level SimCare support for simulators, manikins, SimPads, link boxes, WOW carts, Simbay/Control Room equipment, and related AV/systems
• Perform other duties as assigned and follow standard operating guides and compliance requirements

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Qualifications

Ideal candidates will combine hands-on technical skills with experience supporting classroom or simulation environments.

• Associate degree in a technical field preferred
• Minimum 2 years of desktop/help-desk support experience (required)
• Minimum 2 years working with Microsoft Active Directory in a large network environment (required)
• Entry-level experience with networking, data, and voice systems (required)
• Experience supporting classroom AV or lab equipment (preferred)
• Strong knowledge of Microsoft operating systems, installation, and troubleshooting
• Advanced PC troubleshooting skills and experience with hardware/software installation in networked environments
• Printer troubleshooting and basic repair knowledge
• Ability to lift up to 50 lbs; occasional evening or weekend work may be required
• Must achieve SimCare Technical Support Certification by completing Laerdal, Gaumard, and Learning Space training (required)
• A+ and MCP certifications preferred

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Location & Schedule

• Work location: Fairview, TN (on-site / hybrid as required). The role operates on a hybrid schedule with multiple in-office days per week; expect collaboration-focused on-site presence and support for scheduled simulation events.

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Compensation & Benefits

In support of pay-transparency practices, the expected salary range for this position is $38,894.07 to $68,341.37 per year. Actual pay will be based on job-related factors permitted by law (experience, training, certifications, geographic location, market factors, etc.).

Confidential Client offers a benefits package that may include:

• Health, dental, vision, life, and disability insurance
• 401(k) retirement program with employer match
• Flexible Time Off (FTO) policy
• Paid holidays and other standard benefits

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.