About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

This entry-level IT systems role supports the agency’s core business systems and end users. You will maintain and enhance software and hardware environments—primarily Salesforce, SharePoint, and Submittable—manage licenses and subscriptions, and act as a liaison with the state technology oversight agency and third‑party vendors.

• Manage and administer Salesforce, SharePoint, and Submittable content and access
• Configure Salesforce to meet reporting and program administration needs
• Track and manage software licenses, subscriptions, and physical IT assets
• Provide day-to-day support for staff: troubleshoot issues, translate technical problems into plain language, and train new users
• Create clear, user-focused documentation and training materials
• Coordinate repairs, maintenance, and vendor/partner interactions (including WaTech)
• Support record-management and ensure SharePoint complies with document-retention policies and public disclosure workflows
• Assist with IT budgeting and recommend system improvements

---

Qualifications

REQUIRED:

• Four years of equivalent IT experience, including problem analysis and resolution with critical business applications (education may substitute for experience)
• At least two years of direct customer support experience translating technical issues into plain language
• At least two years of hands-on Salesforce administration experience (Note: the two-year requirements may run concurrently with the four years of experience or be met via degree + experience pathway.)

OR

• Bachelor’s degree in computer science, information systems, or a related technical discipline, plus:
  • At least two years of direct customer support experience and
  • At least two years of Salesforce administration experience

---

Preferred Qualifications

• Experience with Microsoft 365, including SharePoint administration
• Familiarity with APIs and online granting platforms (e.g., Submittable)
• Strong troubleshooting and diagnostic skills for complex, multi-cause problems
• Project leadership or technical consultation experience
• Ability to multi-task and collaborate across cross-functional teams

---

Schedule, Location & Compensation

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM; occasional evenings, weekends, or holidays may be required.
• Location: This position is office-based in Olympia with the ability to primarily work from a remote site as approved by leadership. Remote-capable / TELECOMMUTE role (applicants should be eligible to work in the US).
• Compensation: $6,189–$8,327 per month (posted). This equals approximately $74,268–$99,924 per year.

---

Additional Information

• This is a full-time role supporting a public-sector client focused on arts and community programs; you will work with program staff and leadership to align technical solutions with program needs.
• You will be expected to develop training and documentation, support public-records requests, and ensure systems follow policy and compliance requirements.
• Careertakes will help coordinate the hiring process; if selected, employment will be directly with our client (Confidential Client).

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.