About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking an IT Support Specialist to deliver day-to-day technical support for a federal legal office in Syracuse, NY. You will provide hands-on desktop and help-desk support, troubleshoot hardware and software issues, assist with basic network tasks, and deliver high-quality customer service to end users across multiple channels.

• Perform primary IT support duties: in-person assistance, telephone support, email, and electronic ticketing.
• Diagnose and resolve end-user incidents and service requests.
• Install, configure, upgrade, maintain, and troubleshoot desktop/laptop hardware and common software.
• Support peripherals and office equipment (printers, copiers, scanners, VoIP phones, video-conferencing devices).
• Assist with routine network tasks (patching, basic router/switch support, cable re‑connects) following established protocols.
• Provide password resets, account support, and onboarding orientation for new users.
• Help set up, relocate, and reconnect IT equipment within office spaces.
• Provide user guidance and training on common applications and collaboration tools.

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Minimum Qualifications

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• Minimum of three (3) years of professional IT support or help‑desk experience.
• Strong working knowledge of Windows operating systems; familiarity with Windows Server is a plus.
• Experience with Microsoft Office suite (Word, Excel, PowerPoint, Access), Teams, SharePoint and Adobe.
• Familiarity with Apple iOS devices and common mobility troubleshooting preferred.
• U.S. citizenship and the ability to obtain adjudication for the required background investigation (government contract requirement).

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Compensation & Benefits

• Base pay: $60,000 - $70,000 per year.
• Benefits package may include:
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k)
  • Flexible Spending Accounts (health, dependent care, commuter)
  • Paid time off and observance of state/federal holidays

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Why Join

Confidential Client (via Careertakes) works on meaningful government missions and values collaboration, professional growth, and technical excellence. You’ll join a team that supports innovation in the public sector while receiving mentorship and opportunities to expand your IT skill set.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.