About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology (IT).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Key Responsibilities

• Provide Level 1 IT help-desk support: respond to employee technology questions, triage issues, and resolve routine requests.
• Troubleshoot desktops, laptops, printers, basic network connectivity, telephony, and common software issues.
• Install, configure, and maintain hardware (desktops, laptops, monitors) and standard software images.
• Support Microsoft 365, Windows OS, email, and common business applications.
• Assist employees with Electronic Health Record (EHR) navigation and basic EHR troubleshooting.
• Create and manage user accounts, password resets, and basic permissions in AD or similar systems.
• Log, track, and update support tickets using the agency ticketing system; escalate complex issues appropriately.
• Maintain accurate inventory and documentation for technology assets.
• Set up workstations for new hires and support onboarding access requirements.
• Provide basic end-user training and clear, patient technical instructions for non-technical staff.
• Support routine updates, software patches, and basic IT security procedures.
• Assist with conference room technology, telehealth equipment, and other communication systems.
• Collaborate with IT team members on small projects and process improvements.

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Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred — equivalent technical training or certifications accepted.
• Previous help-desk or customer-service experience is a plus but not required.
• Entry-level certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.
• Basic familiarity with Windows OS, Microsoft 365, and common office hardware.
• Exposure to Active Directory, IT ticketing systems, imaging/deployment tools, or networking fundamentals is beneficial.
• Strong customer service skills and clear written/verbal communication.
• Good attention to detail, organization, and willingness to learn.
• Able to maintain confidentiality and follow privacy/security standards.
• Reliable transportation and ability to travel between local sites as needed.
• Flexibility to support occasional after-hours maintenance.

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Compensation & Benefits

• Estimated pay: $35,952 per year (estimated).
• Paid Time Off (PTO) starting at 16 days per year.
• Medical coverage with federal minimum deductibles.
• Dental and vision insurance options.
• Retirement planning and employer contribution.
• Additional benefits and details available upon application.

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Location & Work Environment

• This position is based in Oregon, OH and supports multiple local sites as required.
• On-site presence is expected for primary support tasks; occasional travel between locations may be required.
• Role reports into IT leadership and works closely with a small technical team in a mission-driven healthcare environment.

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Why Join Our Client

• Join a mission-focused organization where supporting staff and community well-being matters.
• Gain hands-on, practical IT experience across hardware, software, EHR systems, and end-user support.
• Opportunity to grow technical skills and pursue certifications with mentorship from experienced IT staff.

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Nice-to-Have (not required)

• Experience supporting electronic health records or clinical/healthcare applications.
• Familiarity with telehealth hardware and conferencing systems.
• Prior experience in a healthcare or social services environment.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.