About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client (a company in the IT industry) is hiring an IT Support Specialist to provide Tier 1 on-site technical support across multiple Mount Prospect, IL facilities. This is a Contract-to-Hire, fully onsite role focused on delivering excellent customer service, resolving hardware/software/network issues, and documenting work in the Freshdesk ticketing system.

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What You’ll Do

• Serve as the first point of contact for internal users — troubleshoot and resolve Tier 1 hardware, software, and basic network issues.
• Triage and resolve tickets in Freshdesk; escalate more complex issues to higher-tier teams when appropriate.
• Provide in-person support across company locations as needed — travel between facilities within the Mount Prospect area.
• Communicate clearly and patiently with end users of varying technical comfort levels.
• Document all work and resolutions thoroughly to improve team knowledge and reduce repeat incidents.
• Maintain high customer-service standards and follow Confidential Client’s IT policies and procedures.

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Required Qualifications

• Proven experience in an IT support or help-desk role (entry-level candidates with 2–3 years of relevant experience are encouraged to apply).
• Strong customer service skills: patience, empathy, and clear verbal/written communication.
• Ability to troubleshoot hardware, software, and basic network issues independently.
• Comfortable working onsite and traveling between facilities as needed.
• Familiarity with ticketing systems and strong documentation practices (experience with Freshdesk is a plus).
• Right to work in the U.S. and able to commute to Mount Prospect, IL.

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Nice-to-Have

• Bachelor’s degree or relevant IT certifications (A+, Network+, Microsoft certifications, etc.).
• Prior experience supporting a diverse user base in a multi-site environment.

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Compensation & Benefits

• Pay range: $22.00 – $24.00 per hour. Individual pay offered will depend on experience, skills, and other job-related factors.
• Contract-to-Hire status; benefits eligibility may apply after conversion or per assignment rules.
• Potential benefits (if eligible): medical, dental & vision; 401(k); voluntary life & AD&D; short/long-term disability; HSA; transportation benefits; Employee Assistance Program; paid time off.

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Workplace & Employment Type

• Location: Mount Prospect, IL (fully onsite).
• Employment type: Contract-to-Hire (CONTRACTOR leading to potential FULL_TIME hire).

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Equal Employment & Hiring Notes

• Careertakes supports a fair hiring process. Reasonable accommodations are available upon request for candidates with disabilities.
• This posting replaces the employer name with "Confidential Client" and is managed through Careertakes as a third-party recruiter.
• Candidates may be screened using AI-assisted tools to help review applications; final hiring decisions are made by people.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.