IT Support Specialist I
The IT Support Specialist I serves as the first-level technician on the helpdesk, providing timely and effective IT support to end users in local and regional offices. This entry-level, on-site role involves troubleshooting hardware and software issues, managing IT assets, and ensuring excellent customer service within established SLAs. The position requires strong communication skills, technical aptitude, and the ability to collaborate with the IT team to maintain seamless IT operations.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This entry-level, onsite IT helpdesk role supports end users in the Newark, NJ office and assigned regional offices. As the first-level technician you will respond to support calls and tickets, troubleshoot issues, and escalate when appropriate. Typical responsibilities include:
- Serve as the first-level technician on the helpdesk and provide timely, professional support
- Triage, document, and resolve IT requests within established Service Level Agreements (SLA)
- Troubleshoot and support end-user laptops, desktops and common office/production software
- Manage your help desk queue and maintain accurate ticket documentation
- Escalate complex issues to mid/senior technicians and follow up to resolution
- Maintain accurate hardware and software inventory; assign and recover IT assets
- Assist teammates to balance workload and complete team assignments
- Participate in after-hours work and site visits as needed
- Safely lift or carry equipment up to 25 lbs. and reach for overhead items when required
Qualifications
- Bachelor’s degree OR equivalent combination of technical training and work experience
- Relevant IT coursework and/or approximately 2 years of IT support or helpdesk experience
- Strong troubleshooting, analytical, and deductive reasoning skills
- Clear, concise oral and written communication skills; able to explain technical issues to non-technical users
- Ability to multitask, follow processes, and take direction positively
- Spanish language skills are a plus (speak, read, write)
- Willingness to travel between sites in the assigned region as needed
Compensation & Schedule
- Hourly range: $24.04 - $28.85 per hour (pay range provided by the client)
- This is a full-time, onsite position. Typical hours: 8:00 AM – 5:00 PM local time; occasional after-hours work may be required.
- Final compensation is based on education, qualifications, experience, and work location. Benefits and bonus eligibility may apply per the client’s policy.
Why Join
- Gain hands-on helpdesk and desktop support experience in a collaborative IT team
- Work within a structured support environment with clear SLAs and growth paths
- Opportunity to support diverse end users and a variety of office and production systems
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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