About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Levels & Overview

This posting is for IT Support Specialist (Levels I–III). Final level placement (I, II or III) will be based on your experience, qualifications, and technical assessment. The role supports a Confidential Client operating in the IT space and will provide hands-on desktop, application, and end-user support across corporate and field environments. The role is based in Houston, TX and includes telecommute/remote work options and potential travel to regional/field sites.

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What You’ll Do

• Respond to and resolve helpdesk tickets (password resets, account access, app errors) quickly and professionally; escalate complex issues as appropriate.
• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Support user account administration (Active Directory, group policy, email systems) — Level II and III.
• Troubleshoot network connectivity, VPN access, and basic infrastructure components (switches, access points, cabling) — Level II and III.
• Lead or assist with workstation imaging, software deployment, and hardware refresh projects — Level III.
• Administer Microsoft 365, manage security permissions and group policies — Level III.
• Document resolutions, maintain asset records, and use the ticketing system for tracking.
• Contribute to knowledge-base articles, user training, and process improvements to reduce recurring issues.
• Mentor junior staff and share troubleshooting best practices — Level II and III.
• Provide onsite support at regional or field locations and after-hours support when needed.
• Assist with patching, backup verification, monitoring, and disaster recovery testing as directed.

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How You’ll Make an Impact

• Minimize employee downtime with timely, effective technical support.
• Improve end-user productivity through reliable hardware, software, and network support.
• Strengthen team capabilities by mentoring and documenting troubleshooting practices.
• Help maintain a secure, stable IT environment that supports project delivery.
• Build trust across the organization with professional, customer-focused service.

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Minimum Qualifications & Experience

Qualifications vary by level. Apply if you meet the requirements for any level below.

Level I — Entry

• High school diploma or GED required; Associate’s degree in IT/Computer Science preferred (2+ years relevant experience may substitute).
• No professional IT experience required; internships, academic lab, or help-desk experience welcome.
• Basic knowledge of Windows 10/11, Microsoft Office (Outlook, Word, Excel).
• Customer-service orientation, attention to detail, eagerness to learn.
• CompTIA A+ preferred.

Level II — Experienced

• Associate’s degree in IT/Computer Science required; Bachelor's preferred (4+ years experience may substitute).
• Minimum 2 years corporate IT helpdesk or end-user support experience.
• Solid working knowledge of Windows 10/11, Active Directory, and business applications.
• Experience with VPN/network troubleshooting and ticketing systems (ServiceNow, Jira, etc.).
• CompTIA A+ required; Network+ preferred.
• Strong communication and problem-solving skills.

Level III — Senior

• Bachelor’s degree in IT/Computer Science required (4+ years experience may substitute).
• Minimum 5 years corporate IT support experience.
• Advanced knowledge of Windows desktop/server OS, AD, group policy, and Microsoft 365 administration.
• Experience with endpoint management (Intune, SCCM), virtualization (VMware/Hyper-V), and cloud (Azure/AWS) preferred.
• CompTIA A+ and Network+ required; Security+, Microsoft certs (MS-900, MD-102, AZ-900) or ITIL Foundation preferred.
• Proven ability to lead projects, mentor staff, and troubleshoot complex infrastructure issues.
• Experience supporting multi-office or field-based workforces in construction/engineering/industrial environments is a plus.

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Physical & Environmental Requirements

• Primarily office-based; occasional field or industrial site visits.
• Ability to sit for computer work and stand/walk intermittently.
• Occasional lifting up to 20 lbs for equipment deployment.
• Travel to other offices or project sites as required.
• Reasonable accommodations available per company policy.

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Additional Information

• Employment type: Full-Time or Contractor (placement determined during hiring).
• Telecommute/remote work options are available; some onsite presence required.
• Candidates must be at least 18 years old and legally authorized to work in the U.S. without current or future visa sponsorship.
• Confidential Client is an Equal Opportunity Employer.
• Benefits: competitive compensation and a comprehensive benefits package (medical, dental, vision, life and disability insurance options, 401(k) with immediate vesting, and employee assistance programs — specifics provided by the hiring organization).

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.