About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Government Contracting).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is hiring an IT Support Specialist to provide hands‑on technical support for a federal legal office in Elsmere, NY. This is a full‑time, entry‑level role focused on end‑user support, hardware/software troubleshooting, and basic network assistance. U.S. citizenship is required due to clearance eligibility.

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What you’ll do

• Deliver high‑quality customer service across in‑person, phone, email, and ticketing channels
• Diagnose and resolve incident reports for desktops, laptops, mobile devices, printers, and audiovisual equipment
• Install, configure, upgrade, patch, and maintain hardware and software (Windows OS, common productivity and collaboration tools)
• Assist with basic network tasks: connecting devices, following network standards, and supporting routers/switches when needed
• Manage password resets, account setup, and user onboarding/orientation for standard applications and devices
• Support relocations, moves, and physical setup/reconnection of IT equipment in offices
• Provide routine end‑user training and documentation for common tools (Microsoft Office, Teams, SharePoint)

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Required qualifications

• Bachelor’s degree in information technology or a closely related field, or equivalent experience
• Minimum 3 years of professional IT support or help‑desk experience
• Strong proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Access), Teams, SharePoint, and Adobe applications
• Solid working knowledge of Windows operating systems; experience with Windows Server and Apple iOS/mobility is a plus
• U.S. citizenship and ability to successfully complete background investigation/adjudication for access to federal systems

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Preferred / nice to have

• Prior experience supporting government or contractor clients preferred
• Familiarity with ticketing systems and standard ITSM practices
• Experience with basic network equipment (routers, switches) and AV/video‑conferencing devices

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Benefits & perks

• Health, dental, and vision coverage
• Life insurance
• 401(k) plan
• Flexible spending accounts (health, dependent care, commuter)
• Paid time off and observance of state/federal holidays
• Opportunities for training and professional development within a government‑contracting IT environment

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Location & work type

• Onsite in Elsmere, NY (work supporting a federal legal office). This role is not a remote/telecommute position.
• Employment type: Full‑time

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Equal Employment & hiring notes

Confidential Client is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

To support an efficient and fair process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision‑making; final hiring decisions are made by people.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.