About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Provide hands-on, client-facing technical support in a Managed Service Provider (MSP) environment focused on business-critical customers.

• Provide onsite and remote technical support for clients in the Manhattan, IL area and nearby client locations.
• Troubleshoot Windows desktops and laptops, Microsoft 365, and common end-user issues.
• Assist with basic Microsoft 365 administration tasks.
• Diagnose and resolve basic networking and connectivity issues.
• Prepare for and execute scheduled onsite client appointments professionally.
• Communicate clearly with end users; keep clients informed throughout the troubleshooting process.
• Recognize issues that require escalation and coordinate with the remote support or senior engineering teams.
• Own assigned tickets from start to finish and follow established support procedures.
• Maintain detailed ticket notes and contribute to internal documentation.
• Work alongside experienced engineers and participate in structured training and mentorship.

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Qualifications

We’re looking for someone early in their IT career who is personable, coachable, and technically curious.

• 0–3 years of professional IT experience.
• Some hands-on Microsoft 365 administration experience.
• Strong Windows troubleshooting fundamentals.
• Basic understanding of networking concepts and troubleshooting.
• MSP experience is preferred but not required.
• Associate’s degree, bachelor’s degree, or commensurate technical experience — degree preferred but not required.
• Strong written and verbal communication skills; able to explain technical issues to non-technical users.
• Polished, professional, and confident client-facing presence.
• Eager to learn, receptive to mentorship, and committed to growing technically.
• Comfortable working onsite and traveling to client locations in the Manhattan, IL area.

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Why This Role Stands Out

This is more than an entry-level help desk role. You’ll support clients in high-stakes professional environments where uptime, security, and compliance matter. The position offers structured training, broad technical exposure (Microsoft 365, cloud infrastructure, networking, cybersecurity, and modern AI-enabled tools), and direct mentorship from experienced engineers — a strong platform for long-term career growth.

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Compensation & Benefits

• $60,000–$75,000 base salary
• Generous paid time off
• Health, dental, and vision insurance
• 401(k) contribution
• Structured technical training and mentorship
• Exposure to diverse technologies and client environments
• Clear pathways for technical and professional advancement

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About the Role & Employer

Careertakes is working on behalf of a Confidential Client seeking to add a Client Services Technician I / IT Support Engineer to their MSP team. If you’re early in your IT career and want structured mentorship while supporting business-critical customers, this role provides hands-on experience and a path to grow into more senior engineering responsibilities.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.