About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Managed Service Provider (IT).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

As an IT Support Engineer (Client Services Technician I) you will provide high-quality onsite and remote technical support for Confidential Client’s New Jersey-based customers. This is an entry-level to early-career role designed to deliver hands-on experience across Microsoft 365, Windows endpoints, networking basics, cloud infrastructure exposure, and client-facing service. You will work closely with more senior engineers, receive structured training and mentorship, and own tickets from intake through resolution.

• Provide onsite and remote technical support for Jersey City / New Jersey clients
• Troubleshoot Windows desktops and laptops, common end-user issues, and peripherals
• Support Microsoft 365 basics and assist with light tenant administration
• Diagnose and resolve basic networking and connectivity issues
• Prepare for and execute scheduled onsite client appointments professionally
• Communicate clearly with users and keep them informed throughout troubleshooting
• Recognize issues that require escalation and coordinate with the remote support team
• Own assigned tickets and follow established support and documentation procedures
• Maintain detailed ticket notes and contribute to internal knowledgebase updates
• Learn from and collaborate with senior engineers through structured mentorship

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What We're Looking For

Confidential Client is seeking someone with a strong customer-service mindset who is technically curious and coachable. Technical fundamentals matter, but communication, professionalism, and willingness to learn are equally important.

• 0–3 years of professional IT experience (entry-level candidates encouraged)
• Some hands-on Microsoft 365 administration experience
• Strong Windows troubleshooting fundamentals (desktop and laptop)
• Basic understanding of networking concepts and troubleshooting
• MSP experience preferred but not required
• Associate’s or bachelor’s degree, or equivalent technical experience (degree preferred but not required)
• Strong written and verbal communications skills; comfortable explaining technical topics to non-technical users
• Polished, professional, client-facing presence
• Eager to learn, coachable, and receptive to feedback
• Comfortable working onsite at New Jersey client locations (travel within region may be required)

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Why This Role Stands Out

This is more than a standard help-desk job. You’ll support clients in high-stakes professional services—financial services, law firms, private equity, and other regulated environments—where uptime, security, and compliance are critical. You’ll gain exposure to Microsoft 365, cloud infrastructure, networking, cybersecurity, and modern AI-driven tools, while learning directly from experienced MSP engineers. For someone who is personable, technically curious, and committed to a long-term IT career, there is significant room to grow beyond the initial technician role.

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Compensation & Benefits

• $50,000–$65,000 base salary
• Generous PTO
• Health, dental, and vision insurance
• 401(k) contribution
• Structured technical training and mentorship
• Exposure to a wide variety of technologies and client environments
• Clear opportunities for technical and professional advancement

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.