About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

This role supports routine operations and Tier 1 problem resolution for computing and communications functions at a campus IT Service Desk and IT Center. The Confidential Client seeks an entry-level IT Support Assistant to provide in-person help desk support, manage tickets, assist with lab and classroom systems (including VDI), and perform basic repairs and equipment setup.

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Key Responsibilities

• Conduct initial troubleshooting for incidents and service requests submitted by students, faculty, and staff via in-person, phone, e-mail, Teams, Zoom, and ticketing systems.
• Create, assign, monitor, and resolve tickets in Track-It / ServiceNow; manage service requests and escalate as needed.
• Support VDI client configuration and basic desktop/lab setups; escalate complex issues to appropriate teams or vendors.
• Repair, replace, and maintain desktop PCs, printers, and peripherals used in academic labs and classroom suites.
• Open and close the Help Desk and IT Center as required; maintain daily logs and bulletin boards.
• Prepare and update weekly class schedules for IT classroom suites; provide daily schedule adjustments.
• Assist with Help Desk and IT Center reports and daily status distributions.
• Train and mentor part-time staff and student aides on help desk operations and common applications.
• Respond to Help Desk e-mails (Help Desk, Faculty Help, IT Res) and route or resolve queries promptly.

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Worksite & Schedule

• This position is 100% in-person at the campus Service Desk / IT Center in the Bronx, NY.
• Hourly, non-exempt role; schedule may include daytime and some evening hours to support classes and lab schedules.

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Minimum Qualifications

• High school diploma, GED, or equivalent.
• Eighteen (18) months of related full-time work experience OR equivalent coursework (e.g., 18 college credits in Information Technology).
• Demonstrated English language proficiency (written and spoken).
• A valid Motor Vehicle Driver’s license (New York State) may be required for some assignments.

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Preferred Qualifications

• Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Strong customer service and communication skills; comfortable working directly with students, faculty, and staff.
• Solid analytical and problem-solving skills; able to prioritize and work under pressure in a fast-paced team environment.
• Familiarity with common campus platforms and tools such as CUNYfirst / student information systems, Brightspace/Blackboard (LMS), Microsoft 365 collaboration tools, Zoom, ServiceNow/Track-It, and basic identity/access tools.
• Experience with Virtual Desktop Infrastructure (VDI), workstation imaging, and common classroom/lab AV or printing environments.

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Compensation & Benefits

• New hire starting rate: $24.48 per hour.
• Incumbent rate: $27.68 per hour.
• Note: the listed new-hire rate reflects a temporary salary suppression in effect for the first 24 months of employment.
• Confidential Client offers benefits based on job title and classification; eligible employees may receive health benefits, pension and tax-deferred savings plans, and other standard campus employee benefits. Part-time employees must meet hourly criteria to qualify for health benefits.

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Equal Employment Opportunity

Confidential Client is committed to an inclusive and accessible workplace. The employer prohibits discrimination on the basis of legally protected characteristics and encourages applications from people with disabilities, veterans, and other underrepresented groups.

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What You’ll Bring (Quick Keywords)

• Help Desk / Service Desk support
• Ticketing systems: ServiceNow, Track-It
• VDI and desktop/lab support
• Hardware repair and peripheral troubleshooting
• Strong customer service and communication skills

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.