About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a law firm (Legal services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is seeking an IT Support Analyst to join their Information Technology Services team in Trammells, TX. This is a full-time, permanent, hybrid role (4 days in office / 1 day remote) supporting attorneys and staff at a busy law firm. The role is best for candidates with ~3 years of hands-on IT support experience, ideally with exposure to legal or professional-services environments.

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What You’ll Do

• Provide Tier 1 help desk support via the ticketing system for onsite and remote users
• Troubleshoot and resolve software, hardware, and basic networking issues (desktops, laptops, printers, phones, headsets)
• Support Microsoft Teams (including Teams Telephony), Microsoft 365 apps, and endpoint AV/patching workflows
• Manage user onboarding/offboarding (accounts, access, equipment provisioning and returns)
• Maintain IT inventory and asset tracking; manage equipment check-in/out processes
• Assist with configuration and support of conference-room AV and collaboration systems
• Document troubleshooting steps, update internal knowledge base and help-desk portal content

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What We’re Looking For (Required Skills & Experience)

• 2–4 years of IT support or help-desk experience (entry-level to early-career)
• Proficiency with Microsoft Windows 11 and Office/Microsoft 365 applications
• Experience with Active Directory administration and account management
• Basic networking knowledge: TCP/IP, DHCP, DNS, and common troubleshooting steps
• Familiarity with Group Policy, file/print services, and event log analysis
• Experience or exposure to Microsoft Teams, Teams Telephony, and Ivanti (or similar) ticketing/endpoint tools
• Strong customer service, verbal/written communication, and organizational skills

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Logistics & Compensation

• Location: Trammells, TX (must be able to work onsite per hybrid schedule)
• Work environment: Hybrid — 4 days in office / 1 day remote
• Employment type: Full-time, Permanent
• Salary: $55,000–$65,000 per year (range provided by our client)
• Physical: Must be able to lift up to 30 pounds for occasional equipment moves

Confidential Client is committed to providing reasonable accommodations for applicants with disabilities. Employment is subject to standard background checks as required by the role.

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Education

• Minimum: High school diploma or equivalent. Relevant IT certifications or coursework are a plus.

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Why Apply through Careertakes

As a third-party recruiting platform, Careertakes connects you to this opportunity with Confidential Client and may surface additional matched roles tailored to your profile. Our team and the client will review applications and make hiring decisions; AI tools may be used to assist with screening but will not replace human decision-makers.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.