About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Confidential Client is seeking an entry-level IT StoreFront Specialist to provide frontline IT support and administrative assistance for NMCI users. This on-site role is focused on equipment distribution, inventory tracking, basic hardware/software support, and new-hire check-ins.

Primary responsibilities include:

• Support NMCI computer deployment — prepare and distribute new computers to end users
• Assist with replacement/exchange of problematic computers and support computer turn‑in for exiting employees
• Issue standard IT peripherals (headsets, microphones, cameras, keyboards, mice) and maintain accurate records of issued equipment
• Track inventory and tasks; document work performed in required systems
• Assist with new employee check‑ins — ensure required equipment and basic system access are functional on day one
• Support technology refresh activities (laptop/desktop refresh) and provide basic customer guidance during transitions
• Provide friendly, first‑contact support and escalate issues to higher‑level technicians as needed
• Follow team processes, security policies, and chain‑of‑custody procedures for DoD contracted environments

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Where You’ll Work & Schedule

• Location: Lexington Park, MD — on site 5 days per week (work on a DoD contract at Patuxent River / NAS Patuxent River area)
• Employment type: Full‑time
• Clearance: Must be able to obtain a Secret clearance; active clearance preferred
• Citizenship: U.S. citizenship required for this role

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Minimum Qualifications

Candidates must meet one of the following education/experience combinations:

• Bachelor’s degree + prior customer service experience, OR
• Associate’s degree + 2 years’ relevant experience, OR
• 4 years’ relevant work experience with no degree

Required skills and attributes:

• Basic knowledge of computer hardware and software concepts
• Familiarity with Microsoft Outlook, Excel, Word, and Teams
• Strong attention to detail and accurate work documentation
• Good written and verbal communication skills
• Ability to work effectively on a team and follow direction
• Willingness to learn and adapt in an enterprise IT environment

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Compensation & Benefits

• Proposed pay range: $22.40 - $29.00 USD (as posted by our client)
• The Confidential Client determines final pay based on location, experience, skills, and contract requirements
• Typical benefits may include health insurance, paid leave, retirement savings, and professional development opportunities (benefit details provided by the hiring employer)

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Why This Role?

This position is ideal for candidates beginning a career in IT support who want hands‑on experience with device deployment, inventory management, and customer service in a mission‑critical, DoD‑contracted environment. You’ll gain exposure to NMCI processes and enterprise workflows while working alongside experienced engineers and support staff.

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Additional Notes

• Selected applicants may be subject to background investigation and/or education verification
• The Confidential Client does not sponsor new applicants for employment authorization for this position (no H‑1B, OPT, etc.)
• This is an on‑site role and not eligible for remote work

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.