IT Specialist (Support & Development)
The IT Specialist (Support & Development) at Confidential Client is an early-career role combining traditional IT support with development and automation projects. The position involves troubleshooting IT issues, managing Salesforce administration and integrations, and collaborating across teams to improve IT systems, providing a unique opportunity to build diverse technical skills while supporting a mission-driven organization.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, an organization in the IT industry.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Summary
Confidential Client is seeking an early-career IT Specialist (Support & Development) to be based in Pinehurst, NC. This hands-on role blends day-to-day IT support with opportunities to work on Salesforce administration, system integrations, automation, and basic development tasks.
- Location: Pinehurst, NC
- Schedule: Full-Time, In-Person
- Salary: $38,000 - $45,000 per year
What You’ll Do
This role mixes traditional IT support responsibilities with project work that improves system integrations and automation.
- Serve as the first point of contact for routine IT issues related to workstations, servers, and network connectivity
- Set up and troubleshoot laptops, peripherals, user accounts, and access across cloud applications
- Monitor network and software performance and respond to alerts under supervision
- Support basic configuration and maintenance tasks to ensure stable and secure connectivity
- Help enforce security policies, including access controls and data protection best practices
- Assist with Salesforce administration and development (Flows, reports, page layouts)
- Help build and maintain integrations and automations using APIs, Zapier, WordPress, scripting, and other tools
- Use AI developer and troubleshooting tools (e.g., ChatGPT, Codex) day-to-day to research issues, draft and review code, and document solutions
- Document resolutions, configurations, and procedures to grow the team knowledge base
- Collaborate across teams to propose improvements to systems, processes, and workflows
Requirements
You don’t need years of professional experience — we value a strong technical foundation and a willingness to learn.
Required
- Associate’s or Bachelor’s degree (completed or in progress) in IT, Computer Science, or related field — OR equivalent experience via bootcamps, certifications, personal projects, or prior work
- Demonstrated interest in IT support, software development, or automation (coursework, projects, internships)
- Familiarity with common operating systems, computer hardware, and office productivity tools
- Strong problem-solving and troubleshooting skills
- Clear, patient communication with non-technical users
- Proactive attitude and willingness to learn new technologies
Preferred
- Introductory networking knowledge and interest in cybersecurity fundamentals
- Exposure to Salesforce (Trailhead badges, coursework, or hands-on experience)
- Experience with or exposure to cloud platforms
- Basic scripting or programming experience (Python, Java, JavaScript, or C)
- Familiarity with APIs, system integrations, and automation tools
Who Will Succeed Here
You are curious, resourceful, and enjoy investigating why systems behave the way they do. You can balance routine IT support with longer-term technical projects — some days are ticket-driven, other days you’ll test automations, review code, or help connect systems. A growth mindset and willingness to expand technical skills are essential.
Benefits & Development
By joining Confidential Client you will have the chance to:
- Build experience across multiple IT areas (support, Salesforce, automation, integrations, networking)
- Gain hands-on exposure to development and automation tools
- Work with a collaborative team focused on better uses of technology
- Receive support for relevant certifications and continued professional development
- Build a career while contributing to mission-driven work
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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