IT Specialist I
The IT Specialist I provides entry-level technical support by responding to helpdesk tickets, assisting with hardware and software troubleshooting, and supporting basic IT operations under supervision. This role ensures timely resolution of user issues and maintains IT system documentation and inventory in a professional office environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Overview
The IT Specialist I provides entry-level technical and helpdesk support to internal users at the client’s Cedar Pass, UT site. This role focuses on timely ticket resolution, desktop and peripheral setup, basic network troubleshooting, and maintaining IT inventory under direction from senior IT staff.
What You’ll Do
- Respond to IT support requests via ticketing system, phone, and in-person.
- Troubleshoot and assist with setup of desktops, laptops, printers, and mobile devices.
- Perform basic software installations and support Windows and macOS environments.
- Help diagnose basic network connectivity issues and escalate appropriately.
- Document incidents, resolutions, and standard operating procedures in the helpdesk knowledge base.
- Maintain accurate inventory of hardware and peripherals.
- Provide friendly, customer-focused support and clear communication to end users.
What We’re Looking For (Requirements)
- Associate’s degree in Information Technology or related field, or equivalent combination of education and experience.
- Up to 2 years of technical support or helpdesk experience (entry-level candidates encouraged).
- Basic understanding of Windows and macOS operating systems and Microsoft Office applications.
- Strong customer service skills and effective verbal and written communication.
- Ability to follow documented procedures, learn new tools, and adapt to changing priorities.
- Must be authorized to work in the United States without visa sponsorship.
Preferred Qualifications
- Bachelor’s degree in Information Technology or related field.
- Internship experience or ~1 year of helpdesk/support experience in a corporate environment.
- Familiarity with common ticketing systems and basic networking concepts.
Work Environment & Schedule
- On-site position at the Cedar Pass, UT location; regular hours are typically 8:00 a.m. to 5:00 p.m., Monday–Friday, with a one-hour lunch.
- Occasional evening, weekend, and event/convention attendance may be required.
- Professional office environment; essential oils may be present in the workplace.
- This role does not include supervisory responsibilities.
Physical Requirements
- Regularly uses standard office equipment (computer, phone, copier).
- Vision requirements: close vision and ability to focus.
- Occasionally lift items up to 20 pounds.
- Must be able to tolerate the scent of essential oils if they are present in the workplace.
Compensation
- Estimated annual compensation (per source): $38,945 (estimated).
Equal Employment & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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