About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a parking management and consulting firm.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level IT Specialist role provides first-line technical support to employees at an on-site office in Charlotte, NC. You will handle routine hardware, software, and connectivity issues, support onboarding/offboarding, maintain IT documentation, and escalate more complex issues to senior IT staff.

• Respond to IT support tickets, phone calls, and walk-ins promptly and professionally.
• Set up, configure, and troubleshoot desktops, laptops, printers, mobile devices, and standard business applications.
• Assist with user account creation, modifications, and deactivation (email, directory services) following security procedures.
• Diagnose and resolve common hardware, software, peripheral, and network connectivity problems.
• Prepare equipment and access for new hires and recover assets and access during offboarding.
• Maintain accurate documentation, update knowledge-base articles, and help track hardware/software inventory.
• Escalate complex or recurring technical issues to senior IT staff or external vendors.
• Follow established IT policies and procedures, including security and data handling guidelines.
• Work under the guidance of a senior IT employee; handle routine issues independently and learn through mentorship.

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Qualifications

Required

• 0–3 years of IT or technical support experience.
• High school diploma or equivalent.
• Basic familiarity with Windows operating systems and common business software.
• Fundamental understanding of computer hardware, software, and network connectivity.
• Strong customer-service skills; able to communicate technical information clearly to non-technical users.
• Good organizational skills, attention to detail, and basic problem-solving ability.
• Dependable, professional, and eager to learn.
• Ability to document work accurately and escalate when needed.

Preferred

• Associate’s or bachelor’s degree in IT, computer science, or related field, or equivalent hands-on experience.
• Certifications such as CompTIA A+, Google IT Support, or Microsoft fundamentals.
• Exposure to Microsoft 365, Google Workspace, Active Directory, or similar account-management tools.
• Familiarity with macOS or Linux, basic Wi‑Fi/VPN knowledge.
• Internship, lab, school project, or volunteer experience in IT or customer service.

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Compensation & Benefits

• Base salary: $50,000–$60,000 per year.
• On-site position in Charlotte, NC.
• Eligible for benefits; PTO after 90 days and 401(k) after 6 months.
• Opportunities for training, mentorship, and career advancement.
• Fast-paced, team-oriented environment with potential for increased earning responsibility.

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Workplace & Logistics

• Location: On-site in Charlotte, NC (this posting uses the authoritative job location).
• Employment type: Full-time.
• Background check: 10-year background check will be required.
• This role reports to a senior IT employee and participates in team-driven operational support.

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Why This Role

This role is a strong fit for early-career IT professionals who enjoy hands-on support, learning from experienced team members, and building practical skills across hardware, software, and user account management. You’ll gain real-world experience in a growing company environment and may advance into more senior IT positions with demonstrated performance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.