About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role provides Tier 1 technical support to end users at a Ft. Bliss government site. Day-to-day responsibilities include:

• Serve as the first point of contact for IT support requests by phone, email, ticket, or in-person.
• Answer incoming support calls and assist users with routine technical questions and incidents.
• Create, update, track, and close service tickets per service desk procedures.
• Troubleshoot and provide Tier 1 support for desktops, laptops, monitors, docking stations, keyboards, mice, printers, phones, and other peripherals.
• Install, configure, connect, relocate, and set up workstation equipment and peripherals for new users.
• Diagnose basic hardware and peripheral issues and coordinate repairs or replacements.
• Perform basic wired and wireless network troubleshooting and escalate network issues as needed.
• Provide basic support for approved software applications and common operating system issues.
• Support conference rooms, displays, audiovisual systems, and other office technology when required.
• Follow knowledge-base procedures and document troubleshooting steps; escalate more complex incidents with clear documentation of work performed.
• Maintain accurate records of assigned IT assets and assist with inventory and lifecycle tasks.
• Provide professional, customer-focused service to military, government, contractor, and organizational personnel.
• Collaborate with IT team members to ensure timely issue resolution.

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Qualifications

Required

• 1–3 years experience in IT support, help desk, desktop support, or related technical role.
• Basic knowledge of desktop/laptop hardware, monitors, printers, docking stations, and common peripherals.
• Familiarity with Microsoft Windows operating systems and standard Microsoft Office applications.
• Ability to troubleshoot common hardware, software, peripheral, and connectivity issues.
• Experience or familiarity with IT help desk/service desk ticketing processes.
• Strong verbal and written communication skills; ability to explain technical information to non-technical users.
• Strong customer service, interpersonal, and phone presence.
• Good problem-solving skills and ability to follow established troubleshooting procedures.
• Ability to document issues and manage multiple service requests in a fast-paced environment.
• Must be a U.S. citizen.
• Active DoD Secret clearance required at hire and must be maintainable during employment.
• High school diploma or equivalent required.

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Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field (preferred).
• CompTIA A+, Network+, Security+, Microsoft, or other relevant IT certifications (preferred).
• Experience with IT service management or help desk ticketing systems.
• Experience supporting Windows-based workstations and enterprise productivity applications.
• Familiarity with basic Active Directory tasks (user accounts, permissions, password resets) is a plus.
• Prior experience supporting government, DoD, military, or other mission-focused environments is preferred.

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Location & Clearance

• Location: El Paso, TX (Ft. Bliss government support).
• Employment type: Full-time.
• Clearance: Active DoD Secret clearance required at hire.
• Citizenship: U.S. citizenship required.

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Compensation & Benefits

• Estimated pay (from source): $41,509 per year (estimated).
• Confidential Client supports employee growth through training and career development opportunities and offers standard employment benefits (details provided during the interview / offer process).

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Why Join

This is an entry-level to early-career opportunity to build practical IT support skills in a mission-focused environment supporting military and government personnel. You’ll gain hands-on experience with hardware, peripherals, ticketing workflows, and customer-facing troubleshooting while working alongside experienced IT professionals.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.