IT Service Desk Technician
The IT Service Desk Technician provides frontline technical support and assists with daily IT service operations at the Sunnyvale onsite location. This entry-level role involves troubleshooting hardware, software, and access issues, supporting employee onboarding/offboarding, and maintaining end-user technology while collaborating with experienced IT team members to develop broad enterprise IT skills.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is seeking an entry-level IT Service Desk Technician to provide onsite, frontline technical support at their Sunnyvale, CA location (onsite 5 days/week). This is an excellent role for candidates with 0–2 years of IT support or related experience who want hands-on exposure to enterprise environments and growth into broader IT operations.
What You’ll Do
- Provide timely, professional technical support to employees in person and via ticketing systems.
- Troubleshoot common hardware and software issues on Windows and macOS devices.
- Support onboarding and offboarding: configure devices, provision accounts, and manage access.
- Triage and resolve basic network connectivity issues (Wi-Fi, DNS, DHCP, VPN) and escalate complex incidents.
- Use and maintain IT ticketing/ITSM tools to document incidents and track resolution.
- Assist with identity and access tasks (Active Directory, Okta) and endpoint management (Jamf, Intune).
- Set up and troubleshoot collaboration tools and conferencing equipment (Microsoft 365, Zoom, Zoom Rooms).
- Follow standard operating procedures and escalate issues appropriately to senior technicians.
- Participate in small automation or scripting tasks to streamline repetitive workflows.
Qualifications
Required
- 0–2 years of IT support, help desk, internship, or related customer service experience; relevant coursework or hands-on projects accepted.
- Basic knowledge of Windows and macOS operating systems and common productivity software.
- Familiarity with Microsoft 365 and common collaboration tools such as Zoom.
- Basic understanding of networking fundamentals (Wi-Fi, DNS, DHCP, VPN).
- Strong customer service and communication skills; able to explain technical issues to non-technical users.
- Solid troubleshooting mindset, attention to detail, and ability to manage multiple priorities.
- Must be available to work onsite in Sunnyvale, CA five days per week.
Preferred
- Exposure to Active Directory, Okta, or other identity management platforms.
- Familiarity with MDM tools such as Jamf or Microsoft Intune.
- Experience with IT ticketing systems and ITSM concepts.
- Basic scripting or automation experience.
- Relevant certifications or technical coursework (A+, Network+, relevant college coursework).
Why This Role
- Real, hands-on IT experience across hardware, software, identity, and endpoint management.
- Mentorship from experienced IT professionals and opportunities for skill growth.
- Stable, full-time position with a Confidential Client in the IT industry located in Sunnyvale, CA.
- Ideal for early-career technologists aiming to advance into desktop engineering, system administration, or IT operations.
Location & Employment Details
- Work location: Sunnyvale, CA — onsite, 5 days per week.
- Employment type: Full-time.
- Salary (estimated): $56,086 per year (estimated). Pay may vary based on experience and qualifications and will be confirmed during the hiring process.
- Benefits: (varies by client) typically include standard employee benefits — health, paid time off, and other programs consistent with Confidential Client policies.
Recruiter Notes
Careertakes is coordinating this hiring process as a third-party recruiter. Confidential Client will make final hiring decisions. Applicants may be considered for similar roles across our platform if their skills are a match.
If you need assistance or a reasonable accommodation during the application or recruiting process, please notify Careertakes so we can coordinate support with the hiring team.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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