IT Assistant - Network, Level 1 (Provisional)
The IT Assistant - Network, Level 1 at Confidential Client supports the installation, maintenance, and operation of the college's data and communications network infrastructure. This entry-level role involves troubleshooting wired and wireless connectivity issues, performing routine network maintenance, providing technical support to users, and assisting with network security and technology deployments. The position requires hands-on work across campus facilities and collaboration with various stakeholders to ensure reliable and secure network services.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position summary
Confidential Client is hiring an entry-level IT Network Assistant (Level 1) to support the installation, maintenance, and operation of data and communications infrastructure. This in-person role is based in Brooklyn, NY and focuses on hands-on network support, connectivity troubleshooting, documentation, and participation in campus technology projects.
What You’ll Do
- Assist with installation, configuration, maintenance, and troubleshooting of network hardware (switches, routers, wireless access points, firewalls), structured cabling, patch panels, and communications closets.
- Monitor network performance and use diagnostic tools to identify and resolve wired and wireless connectivity issues (TCP/IP, DNS, DHCP, VPN, network authentication).
- Perform routine maintenance: firmware updates, equipment testing and replacement, preventative maintenance, and disaster recovery preparedness tasks.
- Support LAN, WAN, VLAN, and wireless networking technologies.
- Provide technical support to faculty, staff, and students for Active Directory, network printing, file shares, and related services.
- Document network configurations, inventories, procedures, and service requests.
- Assist in technology deployments, classroom AV/IT initiatives, and infrastructure projects; coordinate with vendors and telecom providers as needed.
- Follow established cybersecurity policies and assist with network security best practices.
- Participate in occasional evening/weekend maintenance windows or project work as assigned.
Minimum Qualifications (Level 1)
Applicants must meet one of the following options:
- High school diploma or equivalent AND two (2) years of full-time experience in a computer/technology role; or
- Associate’s degree AND one (1) year of full-time experience in a computer/technology role; or
- Bachelor’s degree AND six (6) months of full-time experience in a computer/technology role; or
- Bachelor’s degree in computer science or a related field.
English language proficiency sufficient to perform duties is required. Full-time is considered at least 35 hours/week. A valid Motor Vehicle Driver License for New York State may be required for some assignments.
Preferred Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, Network Administration, or related field.
- Experience supporting enterprise network environments.
- Familiarity with Cisco, Aruba, Juniper, or equivalent networking equipment.
- Experience with Microsoft Windows Server, Active Directory, Microsoft 365, and virtualization technologies.
- Understanding of TCP/IP, VLANs, DNS, DHCP, VPNs, and wireless networking standards.
- Experience with network monitoring tools and ticketing systems.
- Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent.
- Ability to work a flexible in-person schedule, including evenings and weekends.
Knowledge, Skills & Abilities
- Knowledge of networking fundamentals and computer hardware.
- Strong analytical and troubleshooting skills; ability to diagnose and resolve connectivity issues.
- Ability to prioritize and manage multiple assignments in a fast-paced environment.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work independently and collaboratively in a team.
- Commitment to responsive, professional customer service and to learning new technologies.
Work Environment
- This is an in-person role requiring work in offices, classrooms, computer labs, telecommunications rooms, and other campus facilities.
- Duties may include lifting networking equipment (50+ lbs.), ladder work, installing cabling, and occasional evening/weekend work for maintenance windows or projects.
Compensation & Benefits
- New hire: $56,565 (note: this reflects a temporary salary suppression for new hires where applicable)
- Incumbent: $63,918
- Confidential Client offers a comprehensive benefits package including health plans, pension and tax-deferred savings plans; eligibility depends on job classification and hours worked.
Other Important Notes
- Continued employment for provisional appointments may be contingent on taking and passing applicable civil service examinations (when offered) and being reachable on a civil service list.
- Applicants should ensure they meet the minimum qualifications for the level applied to.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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