About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare (Hospital System).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Under general supervision you will deliver Level 1 / Level 1.5 technical support by phone to clinical and business end-users. Responsibilities include:

• Provide first‑line support for connectivity, telephony, desktop software, hardware, peripherals, and smart devices.
• Triage and document incidents in the IT ticketing system; research using knowledge base articles.
• Recreate or simulate user issues to identify root causes and verify fixes.
• Escalate complex incidents to Level 2 teams and follow escalation procedures.
• Collaborate with IT analysts and teams to resolve issues and drive continuous improvements.
• Meet quality and KPI targets for call handling, resolution, and customer satisfaction.
• Identify process improvements and recommend changes to supervisors or managers.
• Report team-related issues to management promptly.

---

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum 3 years cumulative experience in IT help desk, service desk, or technical support.
• Intermediate knowledge of ticketing systems and troubleshooting processes.
• Strong verbal and written communication skills.
• Ability to manage inbound calls and multiple systems simultaneously.
• Demonstrated customer empathy and professional phone demeanor.
• Ability to use critical thinking to identify workarounds and resolve intermediate technical problems.
• Must be legally authorized to work in the United States. Employment is subject to background checks as permitted by law.

---

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business, or related field preferred.
• CompTIA certifications (A+, Network+, Security+) preferred.
• Microsoft certifications (Office, Windows) preferred.
• Exposure to major incident management, entry-level network engineering, or entry-level software design is a plus.
• Prior experience in a healthcare or hospital environment is advantageous.

---

Skills & Abilities

• Intermediate understanding of computers, computer networks, telephony, and common troubleshooting concepts.
• Proficiency with ticketing platforms and knowledge base research.
• Ability to multitask across systems while maintaining high-quality customer interactions.
• Strong time management and organization skills.
• Commitment to meeting SLA/KPI targets and documenting work thoroughly.

---

Position Details

• Employment type: Part-time (days vary).
• Location: 8435 Stemmons Bldg., Village (Dallas), TX 75235 — on-site.
• Estimated pay: $42,261 per year (estimated).
• Requisition ID: 987715
• This role is posted by Careertakes on behalf of a Confidential Client. Careertakes acts as a third‑party recruiting platform supporting this hiring process.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.