About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT Services and IT Consulting.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is seeking a lead IT Data Analyst to own end-to-end engagement, onboarding, and the insights experience for partners consuming quality and operations data. You will translate stakeholder needs into clear reporting, metrics, and data flows, and ensure file-upload processes and downstream pipelines are reliable, documented, and production-ready. This is a hybrid, contract (W2) role based in Austin, TX (local presence required as needed).

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What You’ll Do

• Own partner engagement for quality & operations data — act as the primary point of contact for digital and operations stakeholders.
• Lead onboarding of new teams, plants, and systems onto reporting and data solutions (examples in source systems provided).
• Define and deliver standard reports, scorecards, and outcome metrics to support decision-making.
• Design and maintain intuitive data flows, curated views, and visualizations for end users.
• Own the file-upload process: schedule, document, monitor, and lead incident response and root-cause analysis.
• Drive features from concept to production in partnership with engineering and data teams.

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Responsibilities

• Engagement & onboarding

  • Run discovery/intake sessions to understand use cases and data needs.
  • Plan and execute onboarding (communication, training, readiness checks).
  • Produce simple reference materials (playbooks, quick-start guides).

• Reporting, metrics & insights

  • Define core metric set, scorecards, and outcome measures.
  • Partner with data engineering and analytics to build accurate, timely dashboards and reports.
  • Align on definitions and calculation logic across stakeholders; iterate based on feedback.

• Data flows & visualizations

  • Map end-to-end data flows from source through uploads to curated reports.
  • Work with technical teams to design visualizations and data subsets that match user workflows.
  • Identify and remediate gaps, bottlenecks, or latency issues.

• File-upload operations & process ownership

  • Maintain the file-upload schedule across teams, SLAs, sequencing, and dependencies.
  • Create process diagrams and documentation for upload and downstream processing.
  • Monitor latency and failure modes; coordinate on-call and escalation paths for incidents.
  • Partner closely with engineering to move stable processes into production.

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What We’re Looking For

• Bachelor’s degree in a related field (required).
• Proven experience leading cross-functional initiatives at the intersection of data, operations, and stakeholder engagement.
• Strong technical background with SQL and Python; clear understanding of how data flows through systems.
• Demonstrated ability to design reporting, scorecards, and outcome metrics in complex operational environments.
• Comfortable owning operational processes end-to-end: mapping flows, defining schedules, documenting procedures, and managing on-call/escalations.
• Excellent communication and facilitation skills; able to translate between technical teams and business stakeholders.
• Track record of driving adoption of new tools and workflows across multiple teams or plants.

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Nice to Have

• Experience onboarding systems such as Sterlz, SQMS, APS, or similar operational platforms.
• Background working closely with data engineering and analytics teams to productionize data pipelines.
• Familiarity with dashboarding and reporting tools and techniques (business-facing visualizations).

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Working details

• Location: Austin, TX — hybrid (on-site as required).
• Employment type: Contract (W2).
• Duration: 1 year with possible extension (per client).
• On-call and incident-response participation expected as part of operational ownership.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.