About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, an organization in information technology (IT).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Role

Confidential Client is hiring an IT Associate to provide hands-on technical support and end-user computing services in Loehmanns Plaza, NY. This contract-to-hire role focuses on help-desk and desktop support (Windows and Office 365 environments), equipment setup, asset tracking, and administration of online donor/pledging platforms such as ANDAR/ePledge and FormAssembly. The position is onsite and supports internal meetings, events, and ongoing technical projects.

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Primary Responsibilities

• Deliver prompt, professional help-desk and end-user technical support
• Install, configure, and maintain desktops, laptops, phones, and peripherals
• Troubleshoot Windows desktop environments (Windows 10/11), Office 365, Outlook, VPNs, and common business applications
• Provide technical support for meetings, presentations, and events (on-site AV and conference setup)
• Track and maintain technology assets and software license usage
• Document support requests, resolutions, and standard operating procedures
• Support, maintain, and assist with upgrades to network/server infrastructure as assigned
• Administer and support online donor and pledging systems (e.g., ANDAR/ePledge, FormAssembly) — setup, training, reporting, and data tasks
• Produce system and campaign reports and assist with donor website implementation tasks
• Participate in IT projects and coordinate with other IT teams as needed
• Train staff on hardware, software, and internal business applications
• Perform additional duties that support the organization’s mission and operations

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Required Qualifications

• Associate degree in computer science, information technology, or related field, plus at least two years of hands-on experience supporting PCs and enterprise software; OR a comparable combination of education and hands-on experience
• Proven experience in help-desk / desktop support roles (ticketing systems, user support)
• Strong troubleshooting and analytical skills for hardware and software issues
• Clear verbal and written communication skills and a customer-service orientation
• Ability to work independently, prioritize tasks, and take initiative
• Comfortable learning and supporting new systems and cloud-based tools

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Preferred Qualifications

• Bachelor’s degree in a related discipline
• Industry certifications such as CompTIA A+, Microsoft certifications, or equivalent
• Prior experience administering donor/pledging platforms and FormAssembly or ANDAR/ePledge
• Experience supporting Windows domain/Active Directory environments and Office 365 administration

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Skills & Tools

• Help desk / Service desk support
• Desktop & laptop troubleshooting (Windows 10/11)
• Office 365 / Outlook
• Active Directory basics
• VPN, phone systems, and AV support for events
• Ticketing systems and ticket documentation best practices
• Customer-service oriented problem solving

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Compensation & Benefits

• Pay range: $20.00 - $23.00 per hour (hourly pay depends on qualifications, experience, and job-related factors)
• Contract-to-hire opportunity with potential to convert to a direct employee of Confidential Client
• If eligible, benefits for this temporary role may include medical, dental & vision; 401(k) retirement plan options; life insurance; short- and long-term disability; HSA; employee assistance program; and paid time off — subject to eligibility and plan terms.

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Workplace & Schedule

• This is a fully onsite position based in Loehmanns Plaza, NY.
• Contract-to-hire arrangement; schedule aligned to operational business hours with occasional event or after-hours support as needed.

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What We’re Looking For

We’re seeking someone with strong technical aptitude, excellent customer-service skills, and the ability to support both everyday user needs and donor-platform administration tasks. If you’re an entry-level IT professional with 2+ years of hands-on support experience and a willingness to learn new systems, this role could be a great fit.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.