About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking an entry-level IT Assistant (Level 1) to join the Office of Information Technology. This role supports day-to-day IT operations across campus systems and end-user devices. Typical responsibilities include:

• Identify and resolve basic hardware, peripheral, and workstation issues.
• Perform simple repairs (replace PC components, peripherals, cables) and basic troubleshooting.
• Install, configure, and run standard applications and operating systems.
• Assist with server troubleshooting and routine system administration tasks.
• Support hardware, OS, and application deployments; apply routine updates and preventative measures.
• Maintain inventory, documentation, and technical records; enter data into spreadsheets/databases.
• Obtain vendor proposals/quotes and coordinate with external support when needed.
• Support audio-visual and video conferencing equipment as requested.
• Provide courteous, professional support to end users and follow safety standards.
• Perform other related duties as assigned.

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Minimum Qualifications

This posting follows a multi-level qualification structure. For Level 1 (the minimum level listed here), candidates must meet one of the following:

• High school diploma (or equivalent) plus two (2) years of full-time computer/technology-related work experience; or
• Associate’s degree plus one (1) year of full-time computer/technology-related work experience; or
• Bachelor’s degree plus six (6) months of full-time computer/technology-related work experience; or
• Bachelor’s degree in computer science or a related field.

English language proficiency sufficient to perform job tasks is required.

CUNY/Confidential Client considers full-time work to be at least 35 hours per week; part‑time experience may be prorated per policy.

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Preferred Qualifications

• Familiarity with scripting (PowerShell, Bash, or similar).
• Hands-on experience with Ethernet termination (T568A/T568B) and basic cable testing tools.
• Experience maintaining or repairing audio-visual and video conferencing systems.
• Strong customer-service mindset and clear written/verbal communication.
• Basic familiarity with common server and desktop administration tasks.

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Compensation & Benefits

• New hire salary (Level 1): $56,565 per year (reflects a temporary 13% salary suppression for first 2 years).
• Incumbent rate: $63,918 per year.
• This is a full-time, non-exempt position. Benefits include health plans, pension and tax‑deferred savings options, and other campus benefits in accordance with job classification and eligibility.

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Additional Information

• Location: Manhattan, NY (on-site responsibilities with campus systems).
• This is a provisional appointment; continued employment may be contingent upon taking and passing any required civil service examinations and being reachable on the eligibility list.
• A valid Motor Vehicle Driver License for New York State may be required for certain assignments.
• Job ID: 33067
• Job type: Full-Time

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.