About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Higher Education.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a Part‑Time IT Assistant (Level 1) to provide frontline technical support for students, faculty, and staff. This is an entry-level, hands-on help desk role focused on maintaining campus technology and delivering excellent customer service.

• Provide hands-on support for installation, configuration, deployment, relocation, and maintenance of desktops, laptops, printers, mobile devices, and AV equipment.
• Respond to routine service requests and troubleshoot basic hardware, software, and connectivity issues.
• Perform basic diagnostics, component replacement, and routine repairs following established procedures.
• Assist with workstation and classroom setup, equipment deployment, and end-user onboarding.
• Maintain accurate records of service requests, repairs, deployments, and inventory in departmental tracking systems.
• Escalate complex or unresolved technical issues to senior IT staff and provide timely status updates to users.
• Follow IT policies, security practices, and service standards; deliver courteous, customer‑focused technical support.
• Perform other related duties as assigned by the OIT Help Desk Manager.

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Minimum Qualifications

(Qualifications are presented by level; applicants should review the level that matches their education and experience.)

• Level 1

  • High school diploma or equivalent AND two (2) years of full-time work experience in a computer/technology-related role; OR
  • Associate’s degree AND one (1) year of full-time computer/technology-related experience; OR
  • Bachelor’s degree AND six (6) months of full-time computer/technology-related experience; OR
  • Bachelor’s degree in computer science or related field.

• English language proficiency sufficient to meet performance standards for the role.

Notes:

• Confidential Client defines full‑time as at least 35 hours/week; part‑time experience of at least 20 hours/week may be prorated per policy.
• A valid Motor Vehicle Driver License (New York) may be required for certain assignments and must be maintained if applicable.

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Preferred Qualifications

• Bachelor’s degree or equivalent plus at least two years of help desk or call center support experience.
• Familiarity with Microsoft Office and MS 365.
• Experience with IT service desk / ticketing systems.
• Basic knowledge of IT security and networking fundamentals.
• Strong customer service, verbal, and written communication skills.
• Self-motivated with the ability to follow direction and complete assignments to a high standard.
• Willingness to learn and grow technical and customer-service skills.

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Compensation & Schedule

• New hire rate: $30.99 per hour (first‑hire salary suppression noted).
• Incumbent rate: $34.99 per hour.
• This is a Part‑Time position. Hours will be scheduled according to departmental needs.
• Confidential Client provides a benefits package for eligible employees; part‑time eligibility depends on weekly/semester hour criteria.

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Additional Information

• This role is part of a classified civil service job family. The hire will work under the supervision of the IT Help Desk Manager and will follow departmental processes for inventory, ticketing, and escalation.
• Application deadline (closing date): November 11, 2026.
• Candidates must be legally authorized to work in the United States.
• Reasonable accommodations are available for applicants with disabilities as required by law.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.