IT Assistant Level 1 (Provisional) - 500128
The IT Assistant Level 1 provides first-line technical support and customer service to faculty, staff, and students at Confidential Client. Responsibilities include troubleshooting hardware and software issues, managing service desk tickets, assisting with computer and peripheral setup, and escalating complex problems to senior IT staff. This role is essential in maintaining timely, courteous, and dependable technology support across the campus community.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring an IT Assistant Level 1 (Provisional) to provide first-line service-desk and desktop support in Brooklyn, NY. This entry-level IT support role focuses on troubleshooting common hardware, software, account access, connectivity, and classroom/office technology issues, maintaining accurate ticket and inventory records, and escalating complex incidents to senior teams.
Key Responsibilities
- Provide first-line technical support to faculty, staff, students, and administrative offices via phone, email, remote support tools, walk-in service, and scheduled on-site visits.
- Troubleshoot and resolve routine PC/laptop, peripheral, printer, and basic network connectivity issues following established procedures.
- Assist with setup, configuration, deployment, relocation, and staging of desktops, laptops, docking stations, monitors, printers, scanners, and tablets.
- Support classroom, lab, office, and conference-room technology (projectors/displays, document cameras, multimedia connections).
- Provide first-line printer and multifunction copier support (paper jams, toner, basic settings) and escalate driver, network, or vendor issues as needed.
- Create, update, and close tickets in the service management system documenting troubleshooting steps, resolutions, escalations, and follow-up.
- Maintain inventory records: asset tags, serial numbers, room locations, equipment movement, and service status.
- Reinforce basic cybersecurity best practices with users (password protection, phishing awareness, MFA reminders).
- Escalate more complex problems to Networking, Systems, Cybersecurity, or other appropriate IT staff while maintaining user communication and documentation.
Minimum Qualifications
Level 1 (apply if you meet any of the following):
- High school diploma or equivalent AND two (2) years of full-time work experience in a computer or technology-related position; OR
- Associate’s degree AND one (1) year of full-time work experience in a computer or technology-related position; OR
- Bachelor’s degree AND six (6) months of full-time work experience in a computer or technology-related position; OR
- Bachelor’s degree in computer science or a related field.
English language proficiency sufficient to perform job duties is required. Confidential Client considers full-time work to be at least 35 hours per week; certain part-time experience may be prorated per established guidelines.
Preferred Qualifications
- Previous customer service, help desk, computer support, or higher-education experience.
- Experience with IT service management/ticketing systems (e.g., ServicePro or similar).
- Familiarity with remote support tools, inventory tracking, device deployment, or device refresh projects.
- Experience supporting printers, multifunction copiers, classroom/lab AV, and Microsoft 365 services.
- Entry-level certifications such as CompTIA A+, Microsoft Fundamentals, or Google IT Support are desirable.
Skills & Abilities
- Basic hands-on skills: PC/laptop setup, cabling, peripheral connection, software install assistance.
- Familiarity with Microsoft Windows, Microsoft 365 (Outlook, Teams, OneDrive), common web browsers, and standard productivity apps.
- Strong customer service, communication, and problem-solving skills; ability to explain technical issues to non-technical users.
- Ability to document work clearly, manage multiple requests, prioritize tasks, and work independently or in a team.
- Ability to travel across campus locations and lift/move computer equipment when needed.
Compensation
- New Hire Rate: $56,565 per year
- Incumbent Rate: $63,918 per year
Benefits
Confidential Client offers a comprehensive benefits package based on job title and classification. Benefits may include health insurance, pension and tax-deferred savings plans, and eligibility options for dependents and retirees in accordance with program rules. Part-time employees must meet minimum hours criteria to qualify for some benefits.
Work Details
- Employment Type: FULL_TIME
- Location: Brooklyn, NY (on-site support across campus facilities)
- This position may require travel to different campus buildings and occasional lifting/moving of equipment.
- Some roles may require a valid New York State Motor Vehicle Driver License if duties include driving.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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