About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Information Technology).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

• Support incident, request, and change workflows by assisting with setup, testing, and ensuring data accuracy in the ITSM platform.
• Perform basic configuration and routine maintenance tasks under the supervision of senior platform analysts.
• Identify, document, and escalate platform issues to senior analysts and platform owners.
• Participate in testing and validation of platform changes to ensure they meet technical and business requirements.
• Assist with platform health checks, data quality reviews, and simple operational reporting.
• Help gather and clarify basic business requirements for service requests and workflows.
• Translate service needs into clearly defined request forms, catalogs, and workflows using established templates and standards.
• Create and maintain documentation for configurations, procedures, and common service use cases.
• Support platform enhancements, automation efforts, and integrations as assigned.
• Develop foundational knowledge of ITSM processes (incident, request, change, problem management) through hands-on work and mentorship.
• Learn platform standards, design patterns, and governance practices via review and guidance.
• Collaborate with technical and non-technical stakeholders and communicate technical concepts in clear, business-friendly language.

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Qualifications

• Minimum Required: Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field — or equivalent academic/practical experience.
• Minimum Required: 1+ years of experience in IT, application support, service operations, or a related technical field.
• Preferred: Coursework, internships, labs, or hands‑on learning related to IT, service management, or enterprise platforms. Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus.

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Skills & Tools

• Familiarity with Microsoft Word, Excel, Outlook, and documentation tools.
• Exposure to an ITSM platform (e.g., Halo ITSM) through coursework, training, or entry-level experience is preferred.
• Basic understanding of ticketing systems, workflows, and request management.
• Willingness to learn change governance, release management, and service reporting concepts.
• Experience with scripting (Python, PowerShell), SQL, HTML/CSS, and AI is strongly preferred but not required.
• Strong attention to detail, curiosity, problem-solving ability, and a willingness to follow standards and apply feedback.
• Good verbal and written communication skills for collaborating across technical and business teams.

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Compensation & Schedule

• Employment type: Full-time
• Estimated pay: $57,956 per year (estimated)
• Location: Saint Louis, MO (see header)
• This role is not listed as remote in the source posting. Employment and specific benefits will be provided by the hiring organization.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.