Investment Operations - Billing Specialist (Rockford, IL)
The Investment Operations Billing Specialist is responsible for accurately setting up client accounts and billing arrangements, supporting fee collection, and resolving billing discrepancies within a growing wealth management firm. This entry-level role involves collaborating with advisors and internal teams, maintaining portfolio management systems, and contributing to process improvements, offering a strong foundation in financial operations and client service in a hybrid work environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position summary
Confidential Client is seeking an Investment Operations Billing Specialist to support account setup, billing, fee collection, and operational projects for their wealth management operations. This is an excellent entry-level / early-career opportunity for someone who enjoys working with numbers, investigating discrepancies, and improving processes. Hybrid work model with long-term remote eligibility.
What you’ll do
- Set up new client accounts, account groupings, and billing arrangements accurately and on time
- Support collection of client fees from accounts held with custodians
- Research and resolve billing or fee-collection issues and discrepancies
- Review billing history and recommend appropriate next steps (corrections, credits, refunds)
- Partner with advisors and internal teams to interpret client fee agreements and unique billing situations
- Help create customized fee schedules aligned to client agreements
- Maintain accurate records in portfolio management and billing systems
- Respond to internal and external requests professionally and promptly
- Support departmental projects including system migrations and integrations
- Identify and recommend process, system, and efficiency improvements
- Collaborate with teammates and provide coverage during high-volume periods
Qualifications
- Associate or bachelor’s degree in business, accounting, finance, economics, mathematics, or related field preferred — not required
- Relevant coursework, internship, or early professional experience working with data, financial information, customer service, or administrative processes is helpful
- Strong attention to detail and commitment to accuracy
- Comfortable working with numbers, spreadsheets, and multiple information sources
- Strong analytical, organizational, and problem-solving skills
- Ability to investigate issues, ask thoughtful questions, and follow through to resolution
- Clear professional written and verbal communication skills
- Ability to manage multiple priorities and recurring deadlines
- Proficiency (or quick willingness to learn) Microsoft Excel, Word, and Outlook
- Collaborative mindset and willingness to support teammates
- Client-first approach and sound judgment handling sensitive financial information
- Interest in learning billing systems and wealth-management operations
- Equivalent combinations of education and experience will be considered
Location & work model
- Location: Loves Park, IL (candidate consideration may also include nearby markets as indicated by the employer)
- Work model: Hybrid, with long-term remote eligibility
- Typical hours: 8:00 AM – 5:00 PM CST
- This role is suitable for entry-level and early-career candidates seeking growth in financial operations, accounting, or investments
Compensation & benefits
- Expected base salary range: $55,000 - $70,000 per year. Actual pay is based on experience, skills, and other job-related factors.
- Core benefits effective day one: medical, dental, and vision plan options; HSA or FSA; company-paid life/AD&D and disability
- Financial & long-term rewards: 401(k) with company match (Roth/Traditional options), team incentive opportunities
- Time off & flexibility: generous paid time off, at least 10 paid holidays, company anniversary day, summer hours, parental and personal leave
- Well-being perks: employee assistance program, wellness reimbursements, flexible dress policy
Other important details
- Employment type: Full-time; Contractor (as listed by the hiring organization)
- All applicants must be authorized to work for any employer in the United States. Confidential Client is unable to sponsor or transfer employment visas at this time.
- Confidential Client is not accepting unsolicited resumes from agencies or search firms for this posting.
- Training and support will be provided to learn systems, processes, and the group’s approach to client billing.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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