Inside Sales Agent
The Inside Sales Agent at Confidential Client is an entry-level role focused on managing customer accounts, processing orders accurately, and driving sales growth through effective communication and upselling. This position requires collaboration, problem-solving, and organizational skills to support customer satisfaction and contribute to process improvements within a dynamic sales environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Primary Objective
The Inside Sales Agent is an entry-level, full-time contributor responsible for customer account management and order support. This role coordinates call lists and systematic account updates, handles order inquiries and status, provides product information, manages customer returns and transportation issues, and uses selling agility to grow accounts.
Primary Duties
- Creative and innovative sales outreach to drive revenue and account growth.
- Process orders timely, accurately, and thoroughly while identifying upsell opportunities.
- Present product options and recommend solutions to increase customer purchases.
- Maintain up-to-date knowledge of company operations and industry trends.
- Identify and suggest process improvements to improve customer service and efficiency.
- Collaborate with teammates on group activities and cross-functional issues.
- Troubleshoot escalations and resolve customer concerns with professionalism.
- Perform office administration tasks: order entry, report preparation, and follow-up to ensure customer satisfaction.
- Other duties as assigned.
Required Experience & Education
- Bachelor’s degree in a related field preferred.
- 0–2 years relevant experience OR an equivalent combination of education and experience.
Competencies & Skills
- Applies conceptual knowledge of theories, practices, and procedures within a discipline.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Ability to multitask, prioritize, and manage time effectively.
- High integrity and discretion handling sensitive or confidential data.
- Proficient with Microsoft Office Suite; familiarity with CRM or order-entry systems is a plus.
Other Pertinent Job Information
- Position type: Full-time, onsite (based in Highland Park, TX).
- We offer competitive pay and a comprehensive benefits package including 401(k) company match, employee purchase discounts, and tuition reimbursement.
- This role supports career growth and internal promotion opportunities.
- Active military, transitioning service members, and veterans are strongly encouraged to apply.
Keywords & Target Candidates
This posting targets candidates searching for Inside Sales Agent and inside sales representative roles in Highland Park, TX, with skills in order processing, customer account management, upselling, and Microsoft Office proficiency.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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