About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring an entry-level Information Technology Specialist (Level 1) to provide first-line technical support at their Sugarloaf, PA location. This on-site, full-time role focuses on user support via phone, email, and chat: password resets, basic software and hardware troubleshooting, account setup, and escalating complex issues to higher-level teams. This position is a great fit for candidates who are customer-focused, comfortable with foundational IT concepts, and eager to grow in a help-desk / IT support career.

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What You’ll Do

• Provide timely first-contact user support via phone, email, and chat for employees and clients.
• Troubleshoot and resolve common issues: password resets, application installs, basic OS and hardware support.
• Document incidents, maintain ticket updates, and follow standard escalation procedures for complex issues.
• Assist with workstation and peripheral setup, configuration, and basic network checks.
• Maintain a high standard of customer service and clear, professional communication.
• Collaborate with senior IT staff to learn best practices and improve processes.

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What We’re Looking For

• Strong customer-service orientation and clear verbal/written communication.
• Working knowledge of PCs, operating systems (Windows/macOS), common applications, and basic network concepts.
• Familiarity or willingness to learn ticketing systems and IT service processes.
• Ability to prioritize tasks, troubleshoot methodically, and follow escalation workflows.
• Comfortable working both independently and as part of a team in an on-site environment.

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Minimum Qualifications

• Minimum: High School Diploma or equivalent.
• 1–2 years of IT/help-desk or relevant technical support experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or relevant certifications preferred but not required.

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Preferred Qualifications

• Previous experience using help-desk ticketing software.
• Basic knowledge of user account management and common business applications.
• Technical certifications (e.g., CompTIA A+, Network+) a plus.
• Strong troubleshooting, analytical, and problem-solving skills.

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Location & Compensation

• Location: On-site — Sugarloaf, PA.
• Employment type: Full-time.
• Estimated pay: $57,425 per year (estimated figure provided by source; actual pay may vary).

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Why Apply Through Careertakes

• Third-party recruiter expertise: Careertakes will present your profile professionally to Confidential Client and can surface other matched IT opportunities.
• If selected, you will be employed directly by Confidential Client and receive details about benefits, onboarding, and next steps from them.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.