About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level, fully onsite role supports the confidential client’s IT team in Doral, FL. You will provide administrative and operational support that keeps IT workflows, inventory, ticketing, and reporting accurate and efficient.

• Provide day-to-day administrative support to the IT team to ensure smooth workflows
• Act as a primary contact for internal employees submitting IT requests; deliver prompt, professional customer service
• Maintain accurate records of IT assets, licenses, support tickets, and documentation
• Track and update IT inventory (hardware, software licenses, equipment assignments)
• Prepare, update, and distribute reports using Microsoft Excel (data entry, formulas, pivot tables, formatting)
• Support ticket intake, logging, and basic triage/routing to appropriate IT staff
• Assist with scheduling, correspondence, and coordination for the IT department
• Document and help improve administrative processes and workflows
• Handle sensitive information (user accounts, systems access) with discretion and confidentiality
• Support cross-functional ad hoc projects and reporting needs

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Qualifications

• Bachelor’s degree required (recent graduates encouraged to apply)
• Prior internship, part-time, or work‑study experience in operations, administration, IT support, or customer service in a corporate/office setting
• Proficiency in Microsoft Excel (formulas, data organization, basic reporting); familiarity with Word, Outlook, and ticketing systems preferred
• Strong written and verbal communication skills
• Excellent organization, attention to detail, and ability to manage competing priorities
• Professional demeanor and customer-service mindset
• Comfortable learning new systems and software quickly
• Must be able to work fully onsite in Doral, FL — 5 days/week

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Compensation & Location

• Estimated salary: $39,012 per year (estimated)
• Employment type: Contract-to-Hire
• Work location: Onsite — Doral, FL (must be able to work 5 days/week)

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Why Apply (quick sell)

• Gain hands-on exposure to IT operations, ticketing, and inventory management
• Build Excel and reporting experience early in your IT/operations career
• Contract-to-hire path with a confidential client in the Customer Services industry

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.