Information And Referral Aide
The Information and Referral Aide supports Confidential Client's Homeless Outreach by engaging individuals experiencing unsheltered homelessness and assisting with access to emergency shelter and supportive services. Working alongside Information & Referral Specialists, the role involves field outreach, client engagement, data collection, and coordination with city departments and partner agencies to facilitate referrals and ensure compliance with homeless outreach protocols.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Scientific & QA.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is hiring an Information And Referral Aide to support field-based homeless outreach and Coordinated Entry (CE) activities in Brickell, FL. This is an entry-level, full-time outreach role that pairs with an Information & Referral Specialist to engage unsheltered individuals and families, support shelter referrals, collect documentation, and assist with HMIS and other required data entry.
What You’ll Do
- Work daily as part of a paired field outreach team alongside an Information & Referral Specialist.
- Participate in unsheltered outreach engagements, encampment operations, and emergency response deployments.
- Use trauma-informed, culturally competent engagement techniques to establish rapport and perform preliminary triage.
- Provide clients information on emergency shelter, diversion options, food assistance, healthcare, mental health services, detox programs, and veteran resources; facilitate referrals as directed.
- Assist clients with basic navigation tasks (e.g., obtaining identification, connecting to assessments or treatment programs).
- Collect required documentation for shelter, hotel placement, diversion, and housing navigation (homeless verifications, IDs, chronicity documentation, income/disability paperwork).
- Enter and maintain client data in HMIS and other designated databases; prepare daily outreach logs, encounter forms, and documentation packets for specialist review.
- Operate field technology (computers, tablets, radios, mobile devices) and maintain outreach supply inventory.
- Support coordination with City departments and external partner agencies during operations.
- Perform routine administrative duties to support outreach operations and respond to inquiries.
Minimum Qualifications
- High school diploma or equivalent AND two (2) years of experience in public-facing clerical support roles or field-based community engagement.
- Experience working with people experiencing homelessness or other vulnerable populations is preferred; human services or healthcare support experience is desirable.
- OR an equivalent combination of education and experience that meets the above.
- Valid Driver’s License from any state may be used at application; a State of Florida Driver’s License (Class E or higher) must be presented prior to appointment and maintained during employment.
- Candidates will be subject to a Level II background screening.
- Must be available to work varied shifts, including nights, weekends, and holidays.
Required documents & additional notes
- Proof of education (high school diploma or equivalent). Foreign credentials must include an approved credential evaluation.
- Copy of valid Driver’s License (see license requirement above).
- If applying via equivalency clause, provide transcripts showing at least 60 college credits, an Associate’s degree, or a Bachelor’s degree.
- Veterans preference documentation (DD-214 Member 4 and applicable FDVA forms) if claiming preference.
- Resumes do not substitute for the required employment application; applicants must fully detail work history on the application.
- All submitted documents must be legible and in the proper format.
- Employees will be required to work in-field and follow outreach safety and operational protocols.
Compensation & Employment Type
- Employment type: Full time
- Reported base pay (from source): $35,682.40 per year
Why apply
- Hands-on, mission-driven outreach work supporting vulnerable populations.
- Practical experience with HMIS, coordinated entry processes, and multi-agency field operations.
- Opportunity to develop outreach, documentation, and client-engagement skills while working on a paired outreach team.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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