About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role Overview

Confidential client is hiring an In-Office Support Specialist to staff a satellite office in Loehmanns Plaza, NY. This customer-facing, full-time role is the primary point of contact for consumers, personal assistants, and other stakeholders. You will resolve inquiries, support operational tasks, and maintain accurate records to ensure excellent service delivery.

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What You’ll Do

• Deliver timely, empathetic support to consumers, personal assistants, and internal stakeholders.
• Explain program eligibility, care budgets, policies, procedures, and available services clearly and professionally.
• Triage and resolve client concerns, complaints, and service issues; provide follow-up to ensure satisfaction.
• Perform entry-level operational tasks including I-9 processing, payment method verification, and document management with guidance from senior staff.
• Maintain accurate CRM records of client interactions, requests, and resolutions.
• Participate in client education/outreach efforts and collect feedback to drive service improvements.
• Work collaboratively with a diverse team to meet operational goals and quality standards.

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Requirements

• Excellent verbal and written communication skills; able to explain complex information with empathy.
• Strong problem-solving skills and a customer-first mindset.
• Comfort using CRM systems and common office software (e.g., Microsoft Office, email, chat).
• High attention to detail and accurate record-keeping.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Team-oriented with the ability to work respectfully across diverse backgrounds.
• Bilingual (Spanish) candidates highly preferred.

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Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
• Experience: 1+ year in customer service, client support, or a related role.
• Certifications: N/A / list as applicable.

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Schedule & Location

• On site at the satellite office in Loehmanns Plaza, NY — 5 days per week.
• Monday–Friday, 8:00 AM – 5:00 PM EST.

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Compensation & Benefits

• Hourly pay: $20.43 - $25.00 per hour (range provided by confidential client).
• Actual compensation will be determined based on experience, skills, and geographic considerations.
• Role may include access to standard benefits offered by our client — details provided during the hiring process.

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Why Join

• Make a measurable difference helping people remain independent in their communities.
• Join a mission-driven customer services team focused on quality, inclusion, and continuous improvement.
• Opportunities to develop customer service, compliance, and operational skills in a fast-paced environment.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.