Implementation & Service Specialist
The Implementation & Service Specialist manages the execution phase of Confidential Client's solution selling offerings, working closely with internal teams to deploy implementations and enhance customer experience. This role involves extensive travel to grow and maintain a loyal customer base, deliver product demonstrations, provide training, and collaborate across departments to drive sales and customer satisfaction within a designated territory.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Construction & Industrial Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This Implementation & Service Specialist role focuses on delivering field implementations and service solutions (fleet management, productivity software, health & safety tools, etc.) and ensuring excellent customer outcomes across a geographic territory. This position can require up to 85% travel during peak periods.
- Make outside, face-to-face visits to customers to deploy and support Tool Service and software solutions.
- Lead and manage implementation projects from kickoff through handover — define schedules, assign tasks, and track delivery.
- Train customers on service, software and hardware at multiple levels within customer organizations.
- Demo products and services in-person and adapt demonstrations to customer needs.
- Use Time & Territory Management (TTM) to prioritize accounts, create daily schedules, and maximize territory productivity.
- Build and execute account business plans to target customers, identify gaps, and grow service/software adoption.
- Work closely with solutions consultants, field sales, operations, logistics, credit, marketing, technical services, and customer service to resolve issues and accelerate deployment.
- Support contract negotiations with field sales; assess risk and seek profitable, long-term agreements.
- Represent the client in customer project meetings, follow up to sell additional training/webinars, and capture user feedback.
- Identify decision-makers and secure appointments with construction or industrial customers; perform targeted prospecting and cold outreach.
What You’ll Bring
- High school diploma or GED required; bachelor’s degree or equivalent work experience preferred.
- Minimum two (2) years’ experience in sales, customer service, logistics, operations, construction management or a related technical field.
- Demonstrated consultative selling, cold-calling, and account-development skills.
- Experience with project or territory management and strong time-management skills.
- Ability to develop engaged customer relationships and implement strategic concepts.
- Comfortable working independently and collaborating across teams; able to manage ambiguity.
- Proficient with MS Office and mobile devices; comfortable learning new software tools.
- Professional appearance and conduct consistent with a client-facing role.
Vehicle / Driver’s License Requirements
- Company vehicle provided for demos and implementation equipment, as needed.
- Valid U.S. driver’s license required and must comply with client fleet safety policies.
- Responsible for prudent care and protection of company assets.
What’s In It For You
- Competitive base salary plus bonus potential.
- Robust benefits package including medical, dental, and vision coverage; 401(k) matching; educational reimbursement.
- Generous paid time off, paid family leave, and community volunteer days.
- Career development and the opportunity to work on field implementations that directly impact customer success.
Why Confidential Client
Confidential Client is a leader in construction and industrial services innovation. You’ll join a team committed to delivering measurable customer value and improving how jobsites operate through technology and service. This role offers hands-on field work, ownership of territory outcomes, and partnership with cross-functional teams.
Commitment to Inclusion
Confidential Client and Careertakes are committed to building inclusive teams where every voice is valued. We provide equal employment opportunity regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability. Reasonable accommodations are available for applicants and employees as required by law.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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