About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is hiring an HRIS Coordinator to provide technical and customer-facing support for HRIS, payroll, and time & labor systems. This role blends hands-on troubleshooting, customer service, and participation in implementations and discovery sessions. Ideal for a tech-savvy, organized self-starter who enjoys variety and solving client problems.

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What You’ll Do

• Provide telephone and online support to clients and employees.
• Analyze, troubleshoot, and help resolve product/service issues; escalate when appropriate to Level II or management.
• Assist in developing client support plans and act as a subject-matter resource.
• Engage with prospects and clients to understand Payroll, Time & Labor Management, and HRIS requirements.
• Participate in discovery sessions to document client needs and system requirements.
• Stay current on product features, releases, and best practices.
• Contribute to delivery best practices, implementations, and process improvements.

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What We’re Looking For

• Bachelor’s degree in Business or related field, or equivalent professional experience.
• Minimum of 2 years of customer service experience.
• Proficiency with web technologies and working knowledge of multiple operating systems.
• Demonstrated technical troubleshooting skills and the ability to retain/apply product knowledge.
• Experience or aptitude to assist with customer-facing software implementations.
• Strong written and verbal communication skills.
• Excellent organizational, analytical, time-management, and multi-tasking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable with routine office equipment and performing repetitive tasks (typing, filing) as needed.

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Compensation & Benefits

• Estimated pay: $53,837 per year (estimated).
• Competitive overall compensation package.
• Work/life balance and employee engagement programs.
• Career development, leadership training, and mentoring opportunities.
• Continuing education and certification support.
• Variety of healthcare coverage options and Traditional/Roth 401(k) plans.
• Wellness programs and recognition awards.

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Additional information

• Confidential Client maintains a substance-free workplace and requires pre-employment drug testing. As permitted by law, certain employer policies regarding tobacco use may apply.
• The role may involve periods of sedentary work (sitting, typing) and occasional filing tasks.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.