About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Primary/Secondary Education.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is seeking an entry-level Help Desk Technician for a contract, on-site role supporting a primary/secondary educational environment in Gibsonia, PA. This position provides hands-on hardware, software, and mobile-device support to students, teachers, and administrative staff and is a strong opportunity for candidates beginning a career in IT support.

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What You’ll Do

• Provide hardware and software support for desktops, laptops, Chromebooks, printers and peripherals
• Triage and resolve help-desk tickets promptly and document events and resolutions in logs
• Perform remote and in-person troubleshooting using diagnostic techniques and targeted questions
• Install updates and apply configuration modifications on Windows and macOS systems
• Support Android and iOS mobile devices and common educational apps
• Assist with user account tasks in Active Directory and follow established procedures for access management
• Respond to service issues after hours when required (on-call rotations as assigned)
• Maintain professional, customer-focused communication with staff and students

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Qualifications

• Associate or Bachelor’s Degree in Information Technology OR 5 years of IT support / customer service experience OR equivalent combination of education and experience
• Experience with PCs, laptops, Chromebooks, networks, printers and peripherals
• Familiarity with Active Directory administration and account support
• Experience supporting iOS and Android devices preferred
• Strong troubleshooting and problem-resolution skills
• Excellent verbal and written communication skills; customer-oriented demeanor
• Valid driver’s license required
• Ability to obtain child abuse clearances and federal & state criminal record checks as required by the client

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Role Details

• Employment type: Contract (on-site)
• Location: Gibsonia, PA (on-site at client facilities)
• Estimated (reported) salary: $49,014 per year — estimated (refer to Confidential Client for exact compensation and benefits)
• This role requires the ability to obtain required background/clearance checks for work in a school environment

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Why Apply

• Join an educational environment that provides frequent hands-on troubleshooting experience across a variety of devices and platforms
• Ideal for early-career IT professionals looking to build practical help-desk skills and knowledge in a K–12 setting

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.