Help Desk Support Analyst (Entry-Level)
The Help Desk Support Analyst provides Tier I and Tier II technical support for desktop computing systems, ensuring operational efficiency and uninterrupted service for the Confidential Client. This entry-level role involves troubleshooting hardware, software, and network issues, managing service requests, and supporting end users in a mission-critical government environment at Ft. Detrick, MD.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology services supporting government and defense healthcare programs.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Overview
Confidential Client is seeking an Entry-level Help Desk Support Analyst to provide Tier I and Tier II desktop and end-user support for Defense Health Agency (OPMED) systems at Ft. Detrick, MD. This is an onsite, non-remote role based in Hood College, MD. Relocation incentive available.
What You’ll Do
- Provide Tier I and Tier II technical support to end users: respond to service requests, troubleshoot hardware/software/peripherals, identify root causes, implement solutions, and escalate complex issues when needed.
- Install, configure, maintain, relocate, and support desktops, laptops, mobile devices, printers and related peripherals.
- Troubleshoot operating system, application, network connectivity, cabling, and configuration issues to minimize downtime.
- Support Microsoft Windows operating systems, Microsoft Office 365 applications and other common desktop software.
- Use the ticketing system to document, prioritize, track and manage incidents and service requests in accordance with SLAs.
- Perform account management and system access support for end users.
- Assist with workstation deployments, equipment upgrades, hardware replacements, software installs and technology refresh initiatives.
- Maintain accurate technical documentation of issues, resolutions and system configurations.
- Collaborate with other IT teams to resolve complex issues and ensure continuity of operations.
- Perform physical IT support tasks as required (lifting, transporting, installing and organizing equipment).
Minimum Qualifications
- U.S. Citizen required.
- Active Secret (T3) security clearance OR the ability to obtain and maintain required clearance.
- IAT Level I certification equivalent or higher per DoD 8570/8140 (CompTIA A+, Network+, Security+ CE, or equivalent).
- 1+ years of help desk/service desk or technical support experience in an enterprise IT environment (entry-level applicants with demonstrable technical aptitude also encouraged).
- Experience supporting Microsoft Windows desktop/laptop systems and Microsoft Office 365.
- Experience troubleshooting hardware, software, peripherals and network connectivity issues.
- Familiarity with supporting local and network-connected printers.
- Strong verbal and written communication and customer-service skills.
- Demonstrated eagerness to learn and build a long-term IT career.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Information Technology or related field.
- Experience supporting IT systems in DoD or other regulated government environments.
- Experience supporting mission-critical systems and senior/VIP users.
- Demonstrated problem-solving skills and ability to work independently with minimal supervision.
- Strong organization, attention to detail and ability to prioritize in a fast-paced operational environment.
Location & Requirements
- Worksite: Ft. Detrick, MD (onsite, non-remote).
- Hiring location (authoritative): Hood College, Maryland, US.
- Relocation incentive available for eligible candidates.
- Employment subject to background investigation and required security clearance processes.
- Reasonable accommodations are available for candidates with disabilities consistent with federal, state and local law.
Compensation & Benefits
- Salary range: USD 50,000 - USD 65,000 per year (as provided by the client).
- Benefits package may include paid holidays, paid time off, medical, dental, vision, company-paid disability, life insurance, certification reimbursement, retirement plan and other standard benefits.
- Additional incentives may include relocation reimbursement and referral bonuses.
Other Important Notes
- You will be employed directly by Confidential Client (via Careertakes). Careertakes will support candidate matching and the recruiting process as a third party.
- This job posting follows applicable U.S. hiring laws. Applicants will not be discriminated against on protected bases; background checks and clearance requirements are job-related and consistent with business necessity.
- If you require a reasonable accommodation to complete the application or interview process, please request it as permitted by law.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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